Why am I not receiving my steam gift card?

I cashed out and middleman asked,"Steam US Gift?". I said yes. It has been 7 days and I have no response from Player up and my questions are not being answered!!! Is there a step I am missing or are there more holds because of the corona virus????

 

Update you Primary Payment Method here...
https://www.playerup.com/account/payment-details

List of Payment Methods...
https://www.playerup.com/support-tickets/knowledge-base/middleman-seller-payment-methods.22/

https://www.playerup.com/support-tickets/knowledge-base/middleman-how-do-sellers-get-paid.68/
Payment could take 24-144hrs or more before its sent to the seller's account in a form of MM Balance. Once the MM Balance has been credited to your account, you would need to request a Cashout MM Balance and wait for approximately 1-96hrs.

Please send the URL link of your MM Wallet Balance Cashout/Withdraw PlayerUp Credits ticket inside your inbox if you already have one. Thank you.

@JusJake