While I was processing an order, I was notified by the seller that the account had already been sold. I completed the PayPal portion of the transaction, but had not clicked the complete transaction link, so I thought the transaction would not be processed. However, my PayPal account was charged for the full amount. I submitted a help ticket on Monday, and sent a message to middleman this morning but have had no response. Can someone please let me know how to get my refund?! I'd like to make sure I'm going to be refunded before trying to make another purchase. As an aside, the seller notified me that the other buyer fell through and the account is now available, however neither one of us know if this transaction will eventually go through or whether you're going to refund me.
Thank you for contacting PlayerUp Support. Please note that you have reached the wrong department as this is general support, not middleman support. We would be more than happy to assist you here but we need to send you to the correct department. How can I contact middleman support if I have an active order opened? If you have an active order with PlayerUp Middleman Support (@Middleman), then we ask that you use the 2 tickets already opened (Private Conversation Ticket and 3 Way Conversation Ticket). Please remain patient as PlayerUp Middleman Support maybe backed up on responses so we ask that you remain as patient as possible. How can I contact middleman support if I am waiting for middleman to activate my order or have questions for middleman support? If you don't have a Private or 3 Way Conversation Ticket opened, please use this link to contact middleman support directly: http://www.playerup.com/conversations/add?to=middleman Why are my support tickets being closed? Please note that we only close tickets if you already have an active ticket opened on the same transaction order. In order for us to better assist you and reduce spam, we ask that you use your original ticket, private conversation ticket or 3 way conversation ticket to communicate rather than opening another ticket.
