How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happend - July 14th, 2018 2. Are You The Buyer or Seller : I'm the Seller 3. Total Transaction Value 500USD 4. Other Parties Username Don't have his playerup username 5. Method Used To Pay or Receive Payment It was supposed to be paypal 6. Other Parties Email Addresses They # your email address, or a playerup employee scammed me. 7. Other Parties Payment Email Address 8. Other Parties Messenger Username The supposead middleman's email was [email protected] 9. Provide All Chat Logs and Additional Information Below Provided screenshots of the email i recieved when they said my account was purchased, the guy blocked me on discord and the supposeadly middleman blocked me on email (THEY # YOU EMAIL I NEED MY STUFF OR MY MONEY BACK!!!!)
Unfortunately for you, you just got scammed, nobody # Playerup email, since they are not dealing through the mails. Everything is supposed to be done on the site, on a 3 way conversation with the middleman and the buyer. Sorry for you. (cf : Middleman: Sellers Guide | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. )
This is how he scammed you. He e-mail spoofed our e-mail. https://searchsecurity.techtarget.com/definition/email-spoofing Email spoofing - Wikipedia What Is Email Spoofing? How Does Spoofing Work? He doesn't have access to our e-mail. He has access to [email protected] and sent an email spoofing our e-mail claiming he was [email protected] but he can't actually receive e-mails to [email protected] so he redirected you to his scam yahoo e-mail.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
So no they didn't # our e-mail. We have authy authentication setup using google business mail servers it's not possible to # our e-mail. Only way you can # our e-mail is if you # into google itself and obviously that's not possible. You need to recall your account. That's all you can do. Better open a ticket with the game publishers and inform them you lost access (DO NOT tell them you were trying to sell your account).
