Hello, This is the first time I use your website and the seller has cancelled an order that I paid for. It’s been over 4 days and you guys still haven’t replied in order to give me a refund. No one is replying to me. Can you please figure out why? It shouldn’t take 4 days for an admin to look at my order and give me a refund. The seller cancelled on me! All I want is that the amount I paid goes to my accounts credits. Thank you
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
