How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened 2/10/2019 2. Are You The Buyer or Seller I am the buyer 3. Total Transaction Value $6 USD 4. Other Parties Username Aziandonutz 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses His discord is artecha#6210 and his whatsapp is: api.whatsapp.com/send?phone=16105693830 7. Other Parties Payment Email Address 8. Other Parties Messenger Username mathewmj1977 9. Provide All Chat Logs and Additional Information Below I purchased a rainbow 6 siege account from mathew on 2/10/2019 but the account he sent me was banned and I requested help and he said he would provide me with another. Yet I have not received a response yet. Hello Dear Login: [email protected] Password: December1 mathewmj1977, 10/2/19 Hi! Sorry, but the account is banned? Aziandonutz, Thursday at 1:30 AM I will send you a replacement mathewmj1977, Thursday at 2:30 AM Hi, I still haven't received the replacement? Aziandonutz, Saturday at 2:35 AM Sorry bro I will send you in the morning mathewmj1977, Saturday at 5:27 AM Can you give me the account yet? Aziandonutz, Sunday at 7:52 PM ok bro mathewmj1977, Sunday at 7:59 PM thank you! Aziandonutz, Sunday at 9:33 PM how much longer do you need man Aziandonutz, Yesterday at 3:07 AM
Hello @Ryna A valid replacement was sent to the buyer on the 3-way conversation, the whole issue is only a delayed response. there are no problems what so ever just a little patience is appreciated from the buyer as we have hundreds of orders and request per day, we try to get to each and every request as soon as we can, we do process the request on a queue system with priority to older requests we also have a starting and ending working hours which we stated in a TOS we place on every single thread of ours that we urge the buyer to read before buying so this does not mean we are ignoring their request or that we will not handle it just a little bit of patience is required, all our accounts are covered in 12 months warranty so if the buyer has any issues all the buyer has to do is contact us and we will resolve it for them and in case the buyer wants to cancel he can also change order's status to buyer cancel order on the 3-way conversation and a middleman agent will confirm and refund there is no need for disputing. We ask the buyer to Kindly confirm delivery and close the dispute after you wise review and judgment, Regards
Do we really need to open a dispute over this? The transaction is still PENDING and you guys have a 3 way ticket opened on this. Seller has been actively responding as well.
