So i just received this after i told them i couldnt send back item : We are moving your case forward. This is NOT an indication that your item has arrived or that you should not ship it in to us. We are simply moving your case forward to minimize your downtime. It is strongly suggested that you should provide the tracking for your shipment to us if you have not done so already which will further reduce your waiting times. Between the next 1-2 business days a promotional code for the value of the product will be provided to fulfill your RMA. Details regarding your SteelSeries RMA coupon code: -> Can be used to purchase any in-stock product(s) on our SteelSeries webstore. -> Provides FREE shipping for the entire order: we urge you to use the code as an opportunity to upgrade and purchase any additional products you were considering. -> Can be used to purchase an order for a greater value than that of the coupon code. If your order value exceeds that of the coupon code, you will be prompted for payment details and will be charged the difference. -> Once the coupon is used once, it is marked used and the value turns to 0, so please make sure to use the full value of the code! -> SteelSeries RMA coupon codes are non-transferable and are only valid for use by the individual who initiated the warranty claim (yourself). Attempting to sell or trade this coupon code is strictly prohibited. If the code is redeemed by another person or at another address, we will cancel the order, void the RMA coupon, and not be able to re-issue a new coupon code. Once you receive your SteelSeries RMA promo code via email, we urge you to do the following: 1) Navigate to: http://steelseries.com/gaming-products 2) Log into your SSID account with which you created this ticket (if you are not already logged in) 3) Decide which product(s) you would like to purchase with your code and add them to your cart. If you have any questions, respond to the ticket and ask us! 4) Proceed to checkout. You need to apply the promo code to your shopping cart by clicking the "Add Promo Code" Link directly below your item(s). 5) If your item is not received by our team yet, your order may be placed on hold temporarily. Do not be alarmed. We will release the shipment once your defective shipment is arrived. Once more, we'd be happy to assist in helping you choose your next product or set of products. If you have any questions about our products, feel free to respond to the ticket with your inquiry and let us know more about your uses and needs! Thanks for working with us through the RMA warranty process and for remaining a loyal SteelSeries customer. We value your business and strive to provide the best experience possible, so if there is anything we can do to assist further, please let us know! Regards, Randall B SteelSeries Support Does it mean i will get the coupon code in 2 days or after i tell them the tracking number first and then they will give me the code? Thanks in advance for helping guys !!
