Stole Money Spotify account not being upgraded despite asking multiple times.

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
April 4 2022 -> April 17 2022

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
$6 USD

4. Other Parties Username
mathewmj1977

5. Method Used To Pay or Receive Payment
Middleman
Visa card

6. Other Parties Email Addresses
none

7. Other Parties Payment Email Address
none

8. Other Parties Messenger Username
Discord: artecha#6210




9. Provide All Chat Logs and Additional Information Below

I purchased the 1 year spotify premium product from him for $6 USD on Jan 25 2022.
At first after 30 days I got removed from the spotify premium family but he fixed it at that time in 24 hours, this was on the 3rd of march 2022.

Now on the 4th of april 2022 I got removed from the premium family again, I asked him to upgrade it, he asked for the password which I then provided, but got no response after that:

I messaged him on discord every 24 hours for a week hoping for a response but got none:

I tried playerup, he replied and said that he'd fix it in 48 hours but my account has still not been fixed:



I expect a refund if they dont upgrade my account, if they upgrade my account soon I'll be alright with that too.

 

Has the 3way group been created for you?
If the 3way group created in it, contact the middleman

 

@mathewmj1977
This dispute is open to you
Contact the buyer and solve his problem

 

The only 3 way group I see is the one that was created when I was first buying this product
and the seller also said to not use the 3 way ticket for any problems

 

The buyer bought through a middleman escrow protected payment, the dispute is completely unnecessary. IF the buyer wanted a refund he could simply request a refund through the 3-way conversation directly through the middleman. The buyer needs to close the dispute and seek MM assistance and we will offer support there, we will not provide any warranty as long as this dispute is open.
Also if the buyer wants a refund he can change his order status to buyer cancel order. Disputes for Middleman protected orders are completely uncalled for.

 

Once this closed the buyer We will proceed to upgrade the buyer's account through THE 3-WAY CONVERSATION and no place else

 

The buyer's issues have been resolved. Account upgraded, log out of all your devices, and log back in to observe changes. The buyer needs to edit his feedback and closed the dispute. Failure to confirm and close the dispute within 24 hours we will cancel his premium subscription and void his warranty without any eligible refund.



Mods, @Middleman @Ryan @Hulk
The issue is resolved, the thread needs closing, please. Unfortunately, if we don't get a prompt response and this thread stays open "forever" like the last time we will not be handling or responding to any open disputes on this section anymore until everything is resolved.

 

hi, it is fixed now.
sorry I didnt know that I had to use the middleman 3 way thing.
Thanks for fixing it.
@Ryan @Hulk please close this
apologies for the troubles @mathewmj1977

 

I never left any feedback, just opened this dispute. Is there any way I can close it myself?

 

ok I just closed the thread using the "edit Thread"
hopefully my warranty isn't voided.