I was contacted through discord about selling my steam account, the user said he was the middleman and he was holding the steam account information from me, and the money from the buyer, after the details on the steam acount were changed, they blocked me and i haven't recevied any money, can you confirm if this member is legit or if i have been scammed. His name was Slasher MM102 and he said he was Middleman 102 from this website.
Automated Response Do you use K,I,K, Line, Discord, Skype, or another messenger service? No. All middleman transactions are done through PlayerUp.com for security reasons. Anyone who attempts to contact you offsite through a 3rd party messenger claiming they are us is fraudulent. When should I release my account information to the buyer? Never release your account information unless (@Middleman) contacts you through the PlayerUp Conversation Ticket System. We will never contact you through e-mail, K,I,K, skype, or any 3rd party service. All middleman transactions are done through PlayerUp.com for security reasons. For more information, please visit this link: Middleman: Sellers Guide | PlayerUp - Video Game Accounts Marketplace. Player 2 Player Secure Platform.
Open a dispute here: Disputes - Active | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform.
@Slasher MM102 no such user and an obvious edited image. So they contacted you outside PlayerUP, showed you that image, and got you to believe that they are PlayerUp Middleman?
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
Please be more careful in the future. Read the guides on the website, contact users on playerup first before doing business with them. A couple minutes of just reading and contacting the users on PlayerUp could have prevented this. People are out to fraud you it's your job to minimize this. We have no way to know who scammed you here, who contacted you because you did everything offsite with someone who portrayed themselves as PlayerUp but was faking the entire thing to scam you. I'm not sure what we can do to assist you here.
