Seller not responding

Discussion in 'Help - Find Support Answers' started by Zved, 7/19/19.

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  1. Zved

    Zved
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    Verified Status: This user has completed basic background and ID verification Bronze Status: This user has successfully completed 3+ middleman transactions

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    My Location:
    I have 2 purchases made recently but both sellers are replying after we talked for the first time.
    The first seller told me the account was sold on another platform but he will look for another account that is similar in price. Its been a day since then and he is not replying to my messages.
    The second seller was insisting me to pay him directly but i still chose middleman. After the purchase has been confirmed he is not responding either.

    Can you help me with the options I have on hand. And whether cancellation will give me a full refund or not. As well as how long the refund will take.
     
    #1 Zved, 7/19/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Support likes this.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Automated Response​

    How do I cancel my order?
    If in event you need to cancel this transaction, please do the following:

    1). Go to your 3 Way Conversation Ticket
    2). In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order
    3). Wait for an agent to process your cancellation

    For more information, please go here.
     
    #2 Middleman, 7/19/19
  3. OP
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    Zved

    Zved
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    Verified Status: This user has completed basic background and ID verification Bronze Status: This user has successfully completed 3+ middleman transactions

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    My Location:
    How long does the refund take to be issued
     
    #3 Zved, 7/19/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  4. Support

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    Can you tell me which seller is forcing you to pay directly?

    And which seller is not responding?

    Send me a pm so i can assist you further.

    @Zved
     
    #4 Support, 7/20/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
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