Pending Sapphire membership upgrade request

Discussion in 'Help - Ask Support Questions' started by mathewmj1977, 5/10/19.

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  1. mathewmj1977

    mathewmj1977
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    Verified Status: This user has completed basic background and ID verification Ruby Status: This user has successfully completed 1200+ middleman transactions

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    Hello @Middleman

    Four days ago I opened a ticket here requesting a Saphire membership upgrade request but I received a reply that you were backed up and this would be converted to a pending ticket and an agent will reply to me soon.
    But I cannot find my ticket anywhere now and I did not get any reply.
    I am closing in on the Emerald upgrade and I would love to enjoy the Sapphire while I am eligible for it please, I have 355+ completed middleman transfers.
    Kindly consider the request again, please.

    Best regards
     
    #1 mathewmj1977, 5/10/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Hello,

    We received your middleman support ticket. Please note we are EXTREMELY backed up on replies right now. This is now a PENDING ticket and an agent will respond to and resolve this issue shortly. Please accept our apologies for the lack of communication/delays on our replies here.

    Meanwhile if this issue has already been RESOLVED, we would kindly ask if you could update this ticket stating it has been so we can process these backed up tickets quickly.

    Thank you!
     
    #2 Middleman, 5/16/19
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