Resolved - PlayerUp Middleman Protected Transaction

Discussion in 'Disputes - Resolved Cases' started by Sarah81, 6/11/18.

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  1. Sarah81

    Sarah81
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    Example: January 1, 2013

    2. Are You The Buyer or Seller
    Example: I'm the Buyer

    3. Total Transaction Value
    Example: $100 USD

    4. Other Parties Username
    Example: Site Username

    5. Method Used To Pay or Receive Payment
    Example: PayPal

    6. Other Parties Email Addresses
    Example: [email protected]

    7. Other Parties Payment Email Address
    Example: [email protected]

    8. Other Parties Messenger Username
    Example: bobskik

    9. Provide All Chat Logs and Additional Information Below
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. OP
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    Sarah81

    Sarah81
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    I have a unauthorised payment come out of my account
     
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  3. OP
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    Sarah81

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    Visa debit card
     
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  4. Ryan

    Ryan
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    Verified Status: This user has completed basic background and ID verification Gold Status: This user has successfully completed 50+ middleman transactions

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    Could you explain? Was your debit card used here for a payment successfully or unsuccessfully?

    Which user was it from?

    Any other details?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  5. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Order Number 830316334
     
  6. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Individual who used it - [email protected]

    We have closed their account, voided the charge and this issue is resolved.
     
  7. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    It's also not unauthorized. You likely know who authorized it considering you guys are sharing the same IP, same household. I'm guessing your son used your card.
     
  8. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    All accounts associated with this account/house have been closed.
     
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