Resolved # problem

Discussion in 'Help - Ask Support Questions' started by Refferalboy, 1/4/19.

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  1. Refferalboy

    Refferalboy
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    Verified Status: This user has completed basic background and ID verification Bronze Status: This user has successfully completed 3+ middleman transactions

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    hi Admin

    So i got my account back first problem hacker made so many fake topics and scamming people

    I got the IP adres through the PlayerUP email system it’s VPN IP I messaged the company

    I contacted most people on PlayerUP to tell them I didn’t do it few people already got scammed

    What can we do?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. PlayerUp

    PlayerUp
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    Automated Helper Bot
    Bot Status (Automated): Handles automated general support inquiries

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    Automated Response

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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  3. OP
    OP
    Refferalboy

    Refferalboy
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    @Admin can you help me with this
     
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  4. Admin

    Admin
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    @Refferalboy

    You need to enable 2 step authentication to block this from happening via google authentication. Ultimately you're in charge of your own account. There isn't anything else we can do for you here. We restored your access.
     
  5. Admin

    Admin
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    Make sure all items the hacker listed for sale are taken down and marked sold.
     
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