I am new to Playerup. I purchased a YOUTUBE channel on Dec 9 2020 Transaction ID: 1130000001335557960. It has been 5 days and I still haven't received the account. I filled out the Verification Form as requested (used my # ID for identification). The instructions said @Middleman was going to "create your private conversation ticket with you [customer] and @Middleman and 3 way conversation ticket with you [customer], @Middleman, and the seller." 5 days has passed by. And NOTHING. I have tried to reach Middleman Support but all I get is automated bot responses. I opened a ticket with General Support. I got another automated bot response telling me to speak to Middleman Support WHICH I HAVE ALREADY TRIED. I've submitted several inquiries/tickets but only get bot responses. And now I'm flagged as "high risk" just because I am trying to get what I paid for? Unbelievable! @PlayerUp @Middleman @whoever-runs-this-website: Please sort this out or refund me my money. 1. Date Dispute Happened December 9 2020 - Ongoing 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $309 USD 4. Other Parties Username @TomWil (I don't think the issue is with the seller. I believe the issue is with PlayerUp and Middleman + the lack of professional customer service) 5. Method Used To Pay or Receive Payment Visa Debit via Middleman 6. Other Parties Email Addresses unknown 7. Other Parties Payment Email Address unknown 8. Other Parties Messenger Username unknown 9. Provide All Chat Logs and Additional Information Below
To process a cancellation/refund request... #1 Open you Pre Middleman Order Startup Ticket or Transaction's Private Conversation ticket. Inside, write down that you are requesting for a refund and please make sure to provide the original payment information that you've used when you made your purchase for this order. Wait For An Agent To Approve Cancellation Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.
@Help why have you moved my dispute to resolved when nothing has been resolved? Middleman has not contacted me to resolve this at all.
The dispute section is for issues between users not for this kind of concern. @Middleman will review this as soon as they can please remain patient.
@Help okay, I understand. Its so nice to finally have a human on the other end. Thanks you so much! Waiting for @Middleman
