How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened September, 13 2018 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $190 USD 4. Other Parties Username John MLG 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses [email protected] 7. Other Parties Payment Email Address [email protected] 8. Other Parties Messenger Username John MLG 9. Provide All Chat Logs and Additional Information Below I never received the account information after the seller received the payment. The date that I was expected to have it has passed and now I am no longer getting a response from him. My friend also emailed him to see if he'd respond which he did, which means that he's purposely ignoring my emails. Here's a screenshot of him responding to my friend after ignoring me. Screenshot by Lightshot Below are screenshots of the conversation between me and the seller: Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot
Never do deals via e-mail, e-mails can be spoofed. Show the e-mail of the user you were speaking with as it isn't showing in your screenshots. Also, what is the name of the user on PayPal? Send a screenshot of you sending payment to it.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
