Transaction ID: 995485216 Was wanting to confirm everything was good on your end for me to receive payment. Noticed my account says I’m from San Juan which I am not, I’m from the United States not sure how to change this. I’ve been In contact with the buyer and he said he has the account and has been playing. Just haven’t received payment yet to my PayPal account. My email for PayPal to receive payment is [email protected] Thank you.
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
I try to do one through middle man option says I don’t have permission to view that page or perform that action. What can I do?
Hello, if someone has scammed/frauded you, please open a dispute form (takes 2 minutes) using the link below. Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Disputes - Active | PlayerUp - Video Game Accounts Marketplace. Player 2 Player Secure Platform. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.
@SaltyH20 We received a report just now from @TaylorDream of a similar case where the user provided these order numbers: Order ID 1: 254956854 Order ID 2: 995485216. When we search it seems we have a variety of reports of users reporting these order numbers and it appears you were all scammed the same way. https://www.playerup.com/threads/email-for-transaction.5042729/#post-14498685 https://www.playerup.com/threads/aw...ansaction-id-254956854.5042751/#post-14498770 https://www.playerup.com/threads/payment-not-received.5042730/ https://www.playerup.com/threads/mi...6-private-conversation.5042752/#post-14498777 These are not valid order numbers. Based on the evidence @TaylorDream provided us, it appears you were scammed by this email [email protected] which is not associated with our company. Here is what Taylor provided us: A quick search of this email [email protected] and you'll find that this email has been scamming people for over 2 years: Here are some links: https://www.playerup.com/threads/dispute-over-stolen-summoners-war-accounts.4383845/ https://www.playerup.com/threads/newcomers-please-learn-got-scammed.4603955/ https://www.playerup.com/threads/some-of-the-info-i-do-not-have.4365419/ https://www.playerup.com/threads/fake-mail-adress-urgent.4504056/ https://www.playerup.com/threads/fake-middle-man-order.4514382/ https://www.playerup.com/threads/st...ers-mistake-transaction-id-251965854.4432238/ https://www.playerup.com/threads/not-sure-if-i-was-scammed-or-not.4585617/ https://www.playerup.com/threads/sold-my-account-and-havent-gotten-my-800.4434833/ https://www.playerup.com/threads/runescape.4615295/ https://www.playerup.com/threads/seller-dispute-for-sold-summoners-war-account.4382130/ Please note we did not respond until now because legally we are not supposed to get involved in non middleman related transactions. Now we have tried out best to warn the community that we do not conduct business through emails. On every thread on this site we have a Sellers Guide which at the very top you'll see this message below: https://www.playerup.com/support-tickets/knowledge-base/middleman-sellers-guide.20/ We also put in every conversation a warning sign with a similar message. It appears someone emailed you from that email above pretending to be us and they scammed you. I do not know if you already recovered your item sent to this person or if you transferred any information to this person at all but if you did, immediately contact the game publishers and get it back. Based on most of these scams, it seems this is related to Summoners War. Here is a guide on how to contact them and work to get your account/items back: If this is not Summoners War, please reply to this ticket and we will research how you can get your items back. Please note once again as mentioned we do not legally get involved in matters outside of PlayerUp Middleman Transactions. We will try our best to help but beyond that this transaction was not done through PlayerUp so we can't do much more than try to provide basic tips and assistance to getting back what you lost. Sorry for your troubles and please make sure to read the site guides before you transact in the future not just on PlayerUp but any site you do business on to avoid conflicts like these in the future.
