Order # Need help complete order 1130000000893842832

Discussion in 'Help - Find Support Answers' started by Theraflu, 5/25/20.

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  1. Theraflu

    Theraflu
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    Suspended Status: This user has been suspended for terms of service violations or fraud practices Banned Status: This user has been banned due to fraudaulent acts against others

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    My Location:
    Need help completing order # Need help complete order 1130000000893842832 receiving error:
    “PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. - Error

    You do not have permission to view this page or perform this action.”
     

    This user has been banned for: Fraud - https://www.playerup.com/threads/order-need-help-complete-order-1130000000893842832.4431958/

    #1 Theraflu, 5/25/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. PlayerUp

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    Bot Status (Automated): Handles automated general support inquiries

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    Automated Response​

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















    .
     
    #2 PlayerUp, 5/25/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  3. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    #3 Middleman, 6/1/20
  4. Middleman

    Middleman
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    We have cancelled the above order since you were unable to activate it. Feel free to reorder.

    Refund Information

    Your actual credit/debit card payment should show as processing/pending on your online credit/debit card summary statement . Please note that it typically takes around 1 to 10 business days for that processing/pending hold to be removed from your account entirely and this cannot be sped up as it's your bank and safecharge that has to process this cancellation. On our end we have already voided the charge so our part involved in this cancellation of this payment has now been completed.

    Please note that one of the benefits of using PlayerUp Middleman Services and paying by direct credit card is we will NOT charge you until the seller delivers giving you the comfort of knowing that you don't owe your bank any money until the transaction is officially complete. If in event the seller fails to deliver like they have in your case, then the authorization (pending/processing) charge you see on your online summary statement currently will be removed shortly afterwards.

    The next step now is we will allow the charge you made to void and you should receive 100.00% of the funds you sent us removed from your credit card in the upcoming days.
     
    #4 Middleman, 6/1/20
  5. Middleman

    Middleman
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    #5 Middleman, 6/1/20
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