I bought a Steam - Dota 2 account for $90 USD from a pro seller on October 4, 2020, using a middleman transaction. Everything went fine and I able to use the account. I changed the password and added a new phone number and email address. Here is the link of the account I bought: https://www.playerup.com/threads/le...ll-international-pass-2016-2017-2019.4615071/. I know the seller is legit and trustable but there's no way the account was hacked. The account was recovered by the Seller/previous owner, an another way of scam. Three days later, On October 7, 2020, I received a notification from Steam Support on my phone that someone removed my phone number and email address that I associated with the account I bought. I even sent a ticket to Steam Support but someone already recovered the account. The Steam Support could not grant me access to the account because there is another user who reached out and provided stronger proof of ownership. I think it has been restored to another user/original owner of the account. The only one I know who can restore/recover the account is the SELLER/previous owner. I can't access the account anymore because my phone number and email address was removed. I thought the account is in good condition and ready to sell, but someone restored and recovered it without my permission. The Steam Support clearly stated that another user has provided stronger proof of ownership. There was an individual who contested the account's ownership and that he recovered the account. What should I do now? The Steam Support recommended me to request a refund from the seller. May the SELLER or PLAYERUP Supports send me a refund? Please help me as soon as possible. That was my hard earned money that has gone for nothing. I can't trust anyone right now and it makes me really sad. PS I attached the Steam Support message below. How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened October 7, 2020 2. Are You The Buyer or Seller I'm the Buyer. 3. Total Transaction Value $92.70 USD (Including fees) Transaction ID: 922214670-90 4. Other Parties Username Zeus - https://www.playerup.com/zeus 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses 7. Other Parties Payment Email Address 8. Other Parties Messenger Username Discord: nima#2050 9. Provide All Chat Logs and Additional Information Below I attached the Steam Support message for me.
Follow this guide. To process a cancellation/refund request... #1 How To Cancel / Refund A Middleman Order | PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. #2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits) Wait For Agent To Approve Cancellation Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.
@Help How long does it take for a middleman to approve cancellation and process a refund? I need middleman assistance for Transaction ID: 922214670-90. Thank you.
Thanks for the update. Also, I contacted the billing-support from Nuvei Digital, and I can confirm they have been able to locate my payment. You can refer to my order number: 922214670. I hope this helps to speed up the process.
@Middleman I'd like to follow up on my order cancellation and refund request in transaction ID 922214670-90. Thank you.
@Help Any updates with the @Middleman, sir? It's been a week since I reported this issue. May you please kindly follow up on this again? TY. micosci
BUMP Any updates, @Help @Middleman? This has not been resolved until my refund request is processing. I want a refund as soon as possible. Thanks.
@Help Am I still eligible for a refund after waiting for @Middleman too long? I hope I'm waiting for something in return.
@Help May you please take some time to review my order cancellation with the middleman. He already canceled my order and posted credit added, but I don't see any credit balance or refunded money on my account. Is it only a delay or a malfunction? When do I get my money back? Please help me. Thank you. https://www.playerup.com/conversati...id-922214670-90-private-conversation.1872741/
@Help @Middleman I received this message today, 10/22/2020, but I did not get any credits. Please check it out below. https://www.playerup.com/conversati...id-922214670-90-private-conversation.1872741/ Exchange Credit Added Your transaction with this seller has been officially cancelled and the 3 way conversation ticket is now closed. The funds you sent us which we have held in escrow have now been successfully added to your PlayerUp Account as a form of PlayerUp Credit. With PlayerUp Credit you can use this to purchase another product or you can cashout for a refund. You can view the credit transaction deposit we made to your account by clicking here. Here are directions on how to use these credits below: Purchase PlayerUp Products - Accounts, Boosting, Currency, Top Ups + More Purchase Playerup Store Products Withdraw Credits For A Cash Payment
