How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Example: June 6, 2015 2. Are You The Buyer or Seller Seller 3. Total Transaction Value $80 4. Other Parties Username Renzo Garcia http://www.playerup.com/members/renzo-garcia.9370/ 5. Method Used To Pay or Receive Payment Paypal 6. Other Parties Email Addresses [email protected] 7. Other Parties Payment Email Address Example: [email protected] 8. Other Parties Messenger Username [email protected] 9. Provide All Chat Logs and Additional Information Below At the start, he offered his account for $80. I accepted it and purchased it cause he was a verfied member here on Playerup. After payment, he said that the payment was being processed, I however fully completed the payment. It took him almost 40 minutes after payment for him to send the game centre account. I changed the password, thanked him and started playing. Everything went well, but the next morning. I saw him making a base called "love you You", muting me from global chat, leaving my clan, insulting my clan, using my remaining clan attack. I am guessing he is a android user. I hope that the seller can reply me, I can open a dispute any time. Spoiler [5/6/2015 7:10:16 PM] *** Haxel would like to add you on Skype Hi Renzo Garcia, I'd like to add you as a contact. *** [5/6/2015 7:11:07 PM] *** Renzo Garcia has shared contact details with Haxel. *** [5/6/2015 7:11:44 PM] Renzo Garcia: Paypal: [email protected] [5/6/2015 7:12:27 PM] Haxel: Sent. [5/6/2015 7:13:03 PM] Renzo Garcia: not yet :/ [5/6/2015 7:13:20 PM] Renzo Garcia: oh [5/6/2015 7:13:23 PM] Renzo Garcia: there it is [5/6/2015 7:13:31 PM] Renzo Garcia: sec [5/6/2015 7:13:40 PM] Haxel: Can you give me a positive rep on Playerup? [5/6/2015 7:13:48 PM] Renzo Garcia: Ofcourse [5/6/2015 7:13:54 PM] Renzo Garcia: Damn you trusted me so fast. [5/6/2015 7:14:00 PM] Renzo Garcia: Don't worry I won't scam. [5/6/2015 7:14:06 PM] Haxel: Haha, Verfied. [5/6/2015 7:14:10 PM] Renzo Garcia: (heart) [5/6/2015 7:14:12 PM] Haxel: Well, it was a good deal though. [5/6/2015 7:14:16 PM] Renzo Garcia: Sure it is. [5/6/2015 7:14:27 PM] Haxel: I tend to skip verfied people though. [5/6/2015 7:14:32 PM] Haxel: A lot of them only want profit. [5/6/2015 7:14:37 PM] Renzo Garcia: Yeah [5/6/2015 7:14:40 PM] Renzo Garcia: Lots of them [5/6/2015 7:14:41 PM] Renzo Garcia: lol [5/6/2015 7:14:50 PM] Haxel: But I'm sure you make a bit of profit. [5/6/2015 7:14:55 PM] Haxel: How much was this account originally? [5/6/2015 7:15:19 PM] Renzo Garcia: Well I'm supposed to sell it for 100 [5/6/2015 7:15:33 PM] Renzo Garcia: But can't wait to buy Dota 2 Compendium points lol [5/6/2015 7:16:21 PM] Haxel: Haha! :P [5/6/2015 7:16:30 PM] Haxel: Anyway, I'll get on Bluestacks right now. [5/6/2015 7:16:36 PM] Haxel: It is linkable to iOS and name changable correct? [5/6/2015 7:17:57 PM] Renzo Garcia: oh my. [5/6/2015 7:18:05 PM] Renzo Garcia: That's the TH 8 account. [5/6/2015 7:18:38 PM] Haxel: Wait, so this name cannot be changed? [5/6/2015 7:18:42 PM] Renzo Garcia: The TH 9 linked to IOS and Android. Will be giving both. [5/6/2015 7:19:11 PM] Renzo Garcia: My name is gdhh before lol so I changed it. [5/6/2015 7:19:15 PM] Renzo Garcia: Sorry about that. [5/6/2015 7:19:35 PM] Haxel: Oh crap. :/ I have been looking for a name change account for a while now. [5/6/2015 7:19:58 PM] Renzo Garcia: Awww [5/6/2015 7:20:04 PM] Haxel: Possible if I can get a refund? :/ [5/6/2015 7:20:18 PM] Haxel: I will purchase your account once you one that can change name. [5/6/2015 7:20:22 PM] Haxel: Also, you can keep $5 for the hassle. [5/6/2015 7:20:48 PM] Renzo Garcia: I'm really sorry I already put it on my steam account. Preparing the details now. [5/6/2015 7:21:02 PM] Haxel: love you. :/ [5/6/2015 7:21:05 PM] Haxel: Please man? [5/6/2015 7:21:07 PM] Renzo Garcia: Isn't Drake a nice name? [5/6/2015 7:21:25 PM] Haxel: Cause I have 3 accounts which the name cannot be changed. [5/6/2015 7:21:43 PM] Haxel: I want to finally be able to use a account which I can have my own name on. [5/6/2015 7:22:08 PM] Renzo Garcia: How about buy the other one too? XD [5/6/2015 7:22:19 PM] Renzo Garcia: I'll sell it cheap [5/6/2015 7:22:21 PM] Haxel: How much. [5/6/2015 7:22:53 PM] Renzo Garcia: 60? 2400+ Gems and Master League [5/6/2015 7:22:56 PM] Haxel: How much did you buy this account though? [5/6/2015 7:23:04 PM] Renzo Garcia: Both my account XD [5/6/2015 7:23:16 PM] Renzo Garcia: The TH 8 made in January [5/6/2015 7:23:20 PM] Haxel: Oh. [5/6/2015 7:23:30 PM] Haxel: Will Supercell change name though? [5/6/2015 7:23:39 PM] Renzo Garcia: You mean? [5/6/2015 7:23:40 PM] Haxel: If I call them and beg lol [5/6/2015 7:23:47 PM] Renzo Garcia: Trust me, no. [5/6/2015 7:23:53 PM] Haxel: Why? D: [5/6/2015 7:24:08 PM] Renzo Garcia: Supercell support kinda sucks. Besides they said you can only Change your name ONCE. [5/6/2015 7:25:07 PM] Haxel: Damnit, what now? [5/6/2015 7:25:35 PM] Haxel: My current account i bought for $30 [5/6/2015 7:25:41 PM] Haxel: And it cannot change name [5/6/2015 7:25:45 PM] Renzo Garcia: :/ [5/6/2015 7:25:48 PM] Haxel: Thats why i thought that you can change name because of the PM title. [5/6/2015 7:25:57 PM] Renzo Garcia: My TH 8 can change name [5/6/2015 7:26:01 PM] Haxel: http://i.imgur.com/IwFbjbV.jpg [5/6/2015 7:26:03 PM] Renzo Garcia: That's the th 8 [5/6/2015 7:26:04 PM] Haxel: http://i.imgur.com/Ri2XcHd.png [5/6/2015 7:26:09 PM] Haxel: But I only want TH9 [5/6/2015 7:27:00 PM] Renzo Garcia: I want to refund it too but I can't I'm sorry. [5/6/2015 7:27:05 PM] Haxel: Ok fine. [5/6/2015 7:27:23 PM] Haxel: So you will send me the account information for Game Centre? [5/6/2015 7:27:31 PM] Renzo Garcia: Maybe one day supercell will make an update so we can change name again XD [5/6/2015 7:27:39 PM] Renzo Garcia: Game Center and Google Account [5/6/2015 7:27:40 PM] Renzo Garcia: Complete details [5/6/2015 7:27:43 PM] Haxel: Ok sure man. [5/6/2015 7:27:51 PM] Haxel: If I load a village. [5/6/2015 7:27:55 PM] Haxel: Will my old village be deleted? [5/6/2015 7:28:06 PM] Renzo Garcia: Nope, that's save on the game center account. [5/6/2015 7:28:14 PM] Haxel: Ok sweet [5/6/2015 7:28:15 PM] Renzo Garcia: When you log it on again it will return. [5/6/2015 7:28:20 PM] Haxel: Ok man. (heart) [5/6/2015 7:28:24 PM] Haxel: Your account is sick though. [5/6/2015 7:28:29 PM] Renzo Garcia: Sure it is. [5/6/2015 7:28:31 PM] Haxel: Drake isn't a bad name after all lol. [5/6/2015 7:28:35 PM] Renzo Garcia: Told ya! [5/6/2015 7:28:36 PM] Renzo Garcia: LOL [5/6/2015 7:28:40 PM] Haxel: But not my name. [5/6/2015 7:28:46 PM] Renzo Garcia: Hmmm? [5/6/2015 7:28:48 PM] Haxel: I'll start listening to Drake's music. [5/6/2015 7:28:51 PM] Haxel: I'll get over it lol [5/6/2015 7:28:51 PM] Renzo Garcia: LOL [5/6/2015 7:28:51 PM] Renzo Garcia: hahahaha [5/6/2015 7:29:07 PM] Renzo Garcia: Okay give me some time to finalize the details. [5/6/2015 7:29:20 PM] Haxel: Ok sweet, I am allowed to change any details. Correct? [5/6/2015 7:29:30 PM] Renzo Garcia: Ofcourse you are. [5/6/2015 7:31:06 PM] Renzo Garcia: ooops [5/6/2015 7:31:37 PM] Renzo Garcia: Can you cancel the refund issue? [5/6/2015 7:31:50 PM] Haxel: I didn't open any refund issue? [5/6/2015 7:33:16 PM] Haxel: Anyway I have to go soon. [5/6/2015 7:33:39 PM] Renzo Garcia: :O [5/6/2015 7:33:58 PM] Renzo Garcia: The payment is still pending :x [5/6/2015 7:34:41 PM] Haxel: Shouldn't be. [5/6/2015 7:34:45 PM] Haxel: Have you accepted the payment yet? [5/6/2015 7:34:56 PM] Renzo Garcia: I thought I did :x [5/6/2015 7:35:14 PM] Haxel: What does it say? [5/6/2015 7:35:54 PM] Renzo Garcia: Said I should ship it first lol [5/6/2015 7:36:12 PM] Haxel: Yeah, say it's shipped or something [5/6/2015 7:38:15 PM] Haxel: Can you send the account now bro? [5/6/2015 7:38:27 PM] Haxel: I suggest you contacting paypal. [5/6/2015 7:39:09 PM] Renzo Garcia: Can't bro it's still pending :/ [5/6/2015 7:39:10 PM] Renzo Garcia: Sec [5/6/2015 7:40:55 PM] Haxel: Common man, i've already done my part. :P [5/6/2015 7:41:15 PM] Renzo Garcia: check your email [5/6/2015 7:41:23 PM] Renzo Garcia: You have successfully added Shipment Tracking information and Order Status. An email will be sent to the Buyer with the information you provided. [5/6/2015 7:43:06 PM] Haxel: i don't see anything. [5/6/2015 7:43:54 PM] Haxel: I'm starting to feel that you are scamming me. [5/6/2015 7:44:05 PM] Renzo Garcia: No man [5/6/2015 7:44:29 PM] Renzo Garcia: just figuring this out XD [5/6/2015 7:44:30 PM] Renzo Garcia: [5/6/2015 7:44:39 PM] Renzo Garcia: Check this [5/6/2015 7:45:05 PM] Haxel: ? [5/6/2015 7:45:28 PM] Haxel: I need to go in 5 minutes. [5/6/2015 7:45:44 PM] Renzo Garcia: Proof legit paypal seller. [5/6/2015 7:46:07 PM] Haxel: Where did you get that? :O [5/6/2015 7:46:12 PM] Renzo Garcia: Checked your email already? XD [5/6/2015 7:46:18 PM] Renzo Garcia: From other transactions [5/6/2015 7:46:33 PM] Haxel: Ok [5/6/2015 7:46:36 PM] Haxel: My email, nothing. [5/6/2015 7:46:42 PM] Haxel: Can you please send me the account now please? [5/6/2015 7:47:39 PM] Haxel: Ok [5/6/2015 7:47:42 PM] Haxel: I can pres comfirm now. [5/6/2015 7:47:54 PM] Renzo Garcia: Screenshot ? [5/6/2015 7:47:56 PM] Haxel: Ok how about this, once you send me the account [5/6/2015 7:48:02 PM] Haxel: I will press that. [5/6/2015 7:48:24 PM] Renzo Garcia: How about [5/6/2015 7:48:31 PM] Renzo Garcia: I'll give you the google account first? [5/6/2015 7:48:39 PM] Haxel: What about Game Centre? D: [5/6/2015 7:48:41 PM] Renzo Garcia: Oh [5/6/2015 7:48:49 PM] Renzo Garcia: you're using apple device? [5/6/2015 7:48:52 PM] Haxel: Yeah [5/6/2015 7:49:02 PM] Haxel: I don't own any Google Account. [5/6/2015 7:49:08 PM] Haxel: Has it been linked to iOS before? [5/6/2015 7:49:20 PM] Renzo Garcia: Yes, Google and Game Center. [5/6/2015 7:49:25 PM] Haxel: Ok cool. [5/6/2015 7:49:32 PM] Haxel: Send me the Game Centre, I'll press yes. [5/6/2015 7:49:52 PM] Renzo Garcia: Okay sec. [5/6/2015 7:49:59 PM] Renzo Garcia: Can give proof you pressed yes? [5/6/2015 7:50:06 PM] Haxel: I haven't pressed yes yet. [5/6/2015 7:50:13 PM] Haxel: But when you send it I will press yes. [5/6/2015 7:50:14 PM] Haxel: Is that ok? [5/6/2015 7:50:17 PM] Renzo Garcia: Yeah [5/6/2015 7:50:22 PM] Renzo Garcia: I mean after I send [5/6/2015 7:50:27 PM] Haxel: I will press yes. [5/6/2015 7:50:30 PM] Renzo Garcia: Can give proof you press yes? [5/6/2015 7:50:36 PM] Haxel: Yes I will 100%. [5/6/2015 7:50:45 PM] Haxel: I have already completed 6 transactions on playerup. [5/6/2015 7:50:48 PM] Renzo Garcia: Okay sec [5/6/2015 7:51:35 PM] Renzo Garcia: game center first then press yes okay? [5/6/2015 7:51:57 PM] Haxel: Yes [5/6/2015 7:52:03 PM] Renzo Garcia: I thought I transferred it steam already lol [5/6/2015 7:52:10 PM] Haxel: ? [5/6/2015 7:52:20 PM] Haxel: Anyway, please send it now. [5/6/2015 7:52:35 PM] Renzo Garcia: Removing 2 step verification [5/6/2015 7:52:36 PM] Renzo Garcia: sec [5/6/2015 7:52:41 PM] Haxel: Ok thanks [5/6/2015 7:53:57 PM] Haxel: Done? [5/6/2015 7:55:21 PM] Renzo Garcia: Can we teamviewer [5/6/2015 7:55:25 PM] Renzo Garcia: yes. [5/6/2015 7:55:30 PM] Haxel: Yes [5/6/2015 7:55:34 PM] Haxel: Wait, I can screenshare. [5/6/2015 7:55:41 PM] Renzo Garcia: Okay [5/6/2015 7:55:45 PM] *** Call to Renzo Garcia *** [5/6/2015 7:55:52 PM] *** Call ended, duration 00:04 *** [5/6/2015 7:56:01 PM] Renzo Garcia: I hate my face on cam lol [5/6/2015 7:56:45 PM] Haxel: Ok, I am pressing yes now. [5/6/2015 7:56:52 PM] Haxel: Done. [5/6/2015 7:57:28 PM] Haxel: Can you please give me the account now? [5/6/2015 7:57:34 PM] Haxel: It's been 20 minutes since I sent payment. [5/6/2015 7:57:58 PM] Renzo Garcia: Your account has issues :/ [5/6/2015 7:58:15 PM] Haxel: Someo0ne opened a dispute on me. [5/6/2015 7:58:22 PM] Renzo Garcia: Why? [5/6/2015 7:58:29 PM] Haxel: I sell call of duty mods. [5/6/2015 7:58:34 PM] Haxel: They probably got banned or reset. [5/6/2015 7:58:45 PM] Haxel: Advanced Warfare Recovery Services [5/6/2015 7:59:04 PM] Haxel: Anyway, when can you send the account? [5/6/2015 8:00:29 PM] Haxel: Can you hurry up a bit mate? [5/6/2015 8:00:30 PM] Renzo Garcia: Okay [5/6/2015 8:00:36 PM] Renzo Garcia: Il send the game center now [5/6/2015 8:00:38 PM] Haxel: I have been waiting for almost an hour man, getting tired of this love you. [5/6/2015 8:00:42 PM] Haxel: Sorry for the attitude. [5/6/2015 8:00:45 PM] Renzo Garcia: Sorry [5/6/2015 8:00:48 PM] Haxel: But it's just that I have already paid and all those. [5/6/2015 8:00:50 PM] Renzo Garcia: Yes I understand. [5/6/2015 8:00:53 PM] Haxel: I'm nice enough to not open a dispute. [5/6/2015 8:01:01 PM] Haxel: Since you did not tell me the account information properly. [5/6/2015 8:01:31 PM] Renzo Garcia: Sorry about that again. [5/6/2015 8:01:37 PM] Renzo Garcia: You pressed yes already right? [5/6/2015 8:01:40 PM] Haxel: Yes, I have. [5/6/2015 8:01:42 PM] Renzo Garcia: iOS Account: [email protected] 5419Renzo54 [5/6/2015 8:02:52 PM] Haxel: Ok cool, got the account thanks. [5/6/2015 8:03:04 PM] Renzo Garcia: No prob man. [5/6/2015 8:03:14 PM] Renzo Garcia: Opened it already? [5/6/2015 8:03:22 PM] Haxel: Haven't check. [5/6/2015 8:06:08 PM] Haxel: What was the first album you purchased [5/6/2015 8:06:13 PM] Haxel: What was the name of your first pet [5/6/2015 8:06:22 PM] Renzo Garcia: What was your childhood nickname? Enzo What was the name of your first pet? Richard What was the first album you purchased? Red Birthday: December 19, 1996 [5/6/2015 8:06:25 PM] Renzo Garcia: [5/6/2015 8:08:34 PM] Haxel: Thanks man. Sorry for the rage. [5/6/2015 8:08:38 PM] Haxel: Got a little impatient. [5/6/2015 8:08:43 PM] Haxel: Anyway, thanks for the account. [5/6/2015 8:08:48 PM] Haxel: Good luck with paypal. [5/6/2015 8:08:49 PM] Renzo Garcia: No problem man! [5/6/2015 8:08:50 PM] Haxel: I have pressed yes. [5/6/2015 8:08:54 PM] Renzo Garcia: Until next time. [5/6/2015 8:09:08 PM] Renzo Garcia: I really hope so. XD [5/6/2015 8:09:32 PM] Haxel: But it says [5/6/2015 8:09:43 PM] Haxel: Are you absolutely sure that you want to delete the current village and replace it with [5/6/2015 8:09:44 PM] Haxel: 93 Drake [5/6/2015 8:09:46 PM] Haxel: What does that mean? [5/6/2015 8:09:57 PM] Haxel: Will it be okay? [5/6/2015 8:10:23 PM] Renzo Garcia: Just make you sure you still know the details of your old game center [5/6/2015 8:10:27 PM] Renzo Garcia: Yes it is [5/6/2015 8:10:27 PM] Haxel: Oh ok [5/6/2015 8:10:33 PM] Renzo Garcia: The old one will not be gone. [5/6/2015 8:10:39 PM] Haxel: Ok sweet! [5/6/2015 8:10:40 PM] Haxel: Thanks man [5/6/2015 8:10:42 PM] Renzo Garcia: (heart) [5/6/2015 8:11:18 PM] Renzo Garcia: Deym paypal making me wait. [5/6/2015 8:11:24 PM] Renzo Garcia: Just like before lol. [5/6/2015 8:19:53 PM] Renzo Garcia: Still there? [5/6/2015 8:20:03 PM] Renzo Garcia: Can you leave me a feedback also? [5/7/2015 5:12:13 PM] Haxel: Hey man, is the account yours? [5/7/2015 5:12:26 PM] Haxel: I woke this morning loosing 500+ Trophies [5/7/2015 5:12:32 PM] Haxel: Having a base called love you You [5/7/2015 5:12:49 PM] Haxel: And also left clan 5 times. Leaving Rude comments, also muting on global chat. [5/7/2015 10:05:22 PM] Haxel: Hello? [5/7/2015 10:08:33 PM] *** Call to Renzo Garcia, no answer. Send video message ***
@Renzo Garcia has been suspended and has been notified to clear up this issue. On a side note, you are 0/2 I believe on transactions outside of PlayerUp Middleman Services. I would strongly encourage you to not try to deal with sellers without using @Middleman to secure your transaction.
I have resolved this issue with Seller, you may unsuspend him now. He has given me full access to my the account. Is there anyway I can do to prevent him from getting the account back?
