I think there needs to be a side panel or tab/bar where members can see which staff members are online instead of having to click their names to see their "last visit" , I believe this will help a lot more members easily contact staff who are online and ready to help, disputes threads can tag an online staff member when they need help etc This will also show the community that the staff are a part of the community and are active
No side panel plans in the works. Proposed already by @Rolan so something we will look to add in the future but no current ETA. Ill deny this for now since this proposal has already been suggested.