How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened January 15, 2013 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $25 USD 4. Other Parties Username Sithis - https://www.playerup.com/members/sithis.565380/ 5. Method Used To Pay or Receive Payment PayPal through playerup.com 6. Other Parties Email Addresses No idea never received 7. Other Parties Payment Email Address same as #6 8. Other Parties Messenger Username Never responded to ANY messages 9. Provide All Chat Logs and Additional Information Below I have been trying to get to in touch with middleman support for the better part of a month now, NO ONE seems to respond to my messages (aside from a bot). I made a thread here before, was told to link it to the middleman 3 way convo, which i did, nothing ever happened, then found out the thread was deleted. What is the deal here? I simply want a refund for a purchase that I never received. The seller isn't responding to any messages, the middleman isnt responding to messages. If this doesn't resolve the issue, I have no other option but to dispute charge with bank. Also, I cannot change order status as the support bot keeps telling me to. I can only change buyer and seller "needs middleman assistance" and "payment verification". Which I did change, and never heard anything back. Transaction ID: 922187128
To process a cancellation/refund request... #1 https://www.playerup.com/support-tickets/knowledge-base/how-to-cancel-refund-a-middleman-order.72/ #2 http://www.playerup.com/forms/cashout-your-credits.6/respond (after your money has been refunded to you in the form of Credits) OR (IF YOUR 3-WAY TICKET HASN'T BEEN PUBLISHED YET) #1 Open you Pre Middleman Order Startup Ticket or Transaction's Private Conversation ticket. Write down that you are requesting for a refund and please make sure to provide the same payment details you used when you made your purchase.
I have done or attempted all 3 of those options. Cannot change order status in 3way conversation. I have not been refunded any “credits”, or anything. And I have written for refund and order cancel numerous times in the 3 way conversation. No answer.
https://www.playerup.com/threads/guide-how-to-cancel-a-middleman-order.3146793/ Follow this guide. If you don't have a 3 way ticket opened, post in your pre order ticket. If you don't have a pre order ticket opened, create one by messaging us via DM @Middleman, write a ticket stating you bought an account and and an activate your order form will give you instructions on how to activate your pre order ticket. If you have followed these instructions, your order will be cancelled shortly.
