I have the cloud 2 and i contact ther supoort and say the product dont work now they send me this: someone can help me fill this? Dear Customer, Thank you for contacting HyperX. In order to help us troubleshoot the issue further, please provide us with the following information: - Your full name ----- - Part number (KHX-... / HX-...) and BOM number (35...) of your headset which you can find on the headband---------- - When and where was the product purchased and for how long did it work? I bought this in my country... - Did you try the headset on different devices (laptop, desktop, mobile...)? - Your full address and telephone number in case we need to replace your product - Please test the headset with the main cable only, i.e without any of the extension cables, does the headset work then? As soon as we have this information we will be able to assist you further. We look forward to hear from you. Kind regards, Angela Roula HyperX Gaming European Customer Service
