Hello everybody. Iam new to this forum, just registered today. I like to share you my first and brand new(?) method to get a free cleaning robot. - [Neato Robotics] What you need, original from Support mail: - photo from the belly sticker located underneath the robot - proof of purchase How: From ebay or ebay announcements you can get fast & easy pictures that you need for the warranty. Go to the Support Chat 24/7 and tell them robot dont work anymore. Support ask you for error code. Give him one of this error codes Here are all Error Codes and what it mean: I cant post links, take this one: "support.neatorobotics.com/hc/en-us/sections/205088667-Error-Codes" it took me 15 minutes to order a new one!! happy pictures hunting!!