Resolved My card got declined but my bank is authorizing the payment

Discussion in 'Help - Ask Support Questions' started by FromADistance, 4/11/19.

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  1. FromADistance

    FromADistance
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    Please don't post middleman related questions in this section. If you have a middleman question go here - https://www.playerup.com/accounts/middleman/create-thread

    my card keeps getting declined for a purchase of 437 dollars i called my bank they said everything is ok and to check with you guys. im using a visa debit card. how can you guys help me to move on with this transaction?
     
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  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Payment Declined
    If your payment is being declined, the most common reason is due to your financial institution or bank declining the payment as possibly fraudulent. In order to resolve this issue, you must contact your bank or financial institution and request for them to allow these type of transactions to go through. If you're still having conflicts checking out, then our card processor maybe declining your payment automatically. In order to quickly fix this issue, our recommendation is try checking out with Amazon Gift, Dwolla, MoneyBookers, PayPal, Square Cash or Stripe as they all accept card payments instantly.

    Issue With Sellers Checkout Link
    If you're experiencing conflicts with the sellers checkout link, the most common reason is web browser related issues. In order to fix this issue, please try checking out again after 5 minutes. If the problem continues to occur, try using another web browser such as Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Apple Opera, or Microsoft Edge. If the problems continues to occur, please provide us the payment method you're trying to checkout with and we will send a new link for you to checkout with that is fully functional.

    Alternate PayPal Link
    If you're experiencing problems with PayPal, it maybe because your PayPal Account is unverified. You can fix this by using this link - http://www.playerup.com/credits/buy-credit?type=paypalPayment and apply credits towards your purchase. Additionally, you can try to recheckout, when on the choose your payment method payment select All Other Payment Options, and then select PayPal Unverified. See image below:

    [​IMG]
     
  3. Middleman

    Middleman
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