Resolved my account got flagged as "high risk" even though I'm a buyer & got scammed yesterday!

Discussion in 'Help - Find Support Answers' started by rebel137, 10/17/24.

  1. rebel137

    rebel137
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    My Location:
    hello,
    I got scammed yesterday by a seller named "jakosimaster".
    I've given him negative feedback, added proofs of him scamming me, & then reported him.
    but instead, my account got flagged as "high risk" for some unknown reason!

    here's the link for my feedback:
    https://www.playerup.com/trade/feedback/scammed-me-for-50-then-wanted-to-scam-100-more.429982/view

    could you please check our case and then make a fair decision in order to warn your community about dealing with him?
    thanks for the efforts!
    best regards.
     
    Middleman likes this.
  2. PlayerUp

    PlayerUp
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    Automated Response

    Thank you for submitting a support ticket with the general support (non middleman support) department.

    Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.

    Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here:

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.
    4). You can contact an agent or moderator directly using the chat system.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.



















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  3. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    1. We have suspended this user.

    2. High risk is fixed.

    3. Open a dispute using the information below

    =================

    Hello, if someone has scammed/frauded you, please open a dispute form (takes 2 minutes) using the link below. Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.

    Disputes - Active | PlayerUp - Video Game Accounts Marketplace. Player 2 Player Secure Platform.

    Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.
     
  4. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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