Resolved multiple negative feedbacks from same user and verified status

Discussion in 'Feedback - Open A Claim' started by finalyx, 5/28/16.

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  1. finalyx

    finalyx
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    Verified Status: This user has completed basic background and ID verification

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    hello!

    i am in the middle of a dispute, buyer claims i contacted support but that never happened, furthermore it is not even the account name i had and i changed personally the email to the buyers email...



    please remove my negative feedback and reinstate my verified status, i want to sell more accounts but i am limited to playerup because of this...


    i never contacted support to claim my account was stolen.... please help me i am waiting for responce since days...
     
    #1 finalyx, 5/28/16
    • This user is inactive. Hasn't logged into their account in over 60 days.
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  2. Admin

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    Automated Response​

    Thank you for submitting a support ticket. An agent will assist you shortly with your inquiry. Meanwhile, please view the links below as this will direct you to the correct department to get help with your questions.

    Regular Support
    For all non-middleman help related questions, please follow these instructions:
    1). View the Guides Section for all commonly asked questions
    2). View our Knowledge Base for all other commonly asked questions
    3). If these sections above don't answer your question, please submit a Help Ticket here.

    Middleman Support - "Active" Orders
    Please note that this support is for non-middleman related issues only. For all middleman support questions, please use your Private or 3 Way Conversation Ticket already opened. If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly. Please also note middleman support is currently experiencing some delays on their responses so we ask that you remain as patient as possible.

    Middleman Support - Non "Active" Orders
    If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly or click here to post a help ticket.

    Disputes
    If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.


















    .
     
    #2 Admin, 5/28/16
  3. Admin

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    This update here fixes the problem you experienced with negative feedback but it was implemented too late

    PlayerUp 1.7.5 Released - Feedback Moderation System Added

     
    #3 Admin, 5/28/16
  4. Admin

    Admin
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    Your issues have been resolved.

    - Feedback spam removed
    - Account reinstated to verified
     
    #4 Admin, 5/28/16
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