Middleman Service Inquiry

Discussion in 'Help - Ask Support Questions' started by Alex Williams, 7/16/14.

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  1. Alex Williams

    Alex Williams
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    I have open purchases, people waiting for money. Any idea when middleman will be responding?
     
    #1 Alex Williams, 7/16/14
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Admin

    Admin
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    Admin Status (Staff): This account handles all admin general support inquiries

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    All middleman responses are delayed. Please pm @Middleman and be patient as they will get back with shortly.
     
    #2 Admin, 7/16/14
  3. OP
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    Alex Williams

    Alex Williams
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    @Admin appreciate the response but it has been days for responses. I have buyers and sellers waiting and no timeline in sight. Some people are saying it is 10 day wait. You can understand how this is not sustainable. Should I make other arrangements with my buyers and sellers?
     
    #3 Alex Williams, 7/16/14
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  4. Admin

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    Currently there have been some major issues which have caused delays with @Middleman. Send a support ticket with all your outstanding issues to them and they will work to get them resolved.

    Nobody has ever waited 10 days. There may have been some people who haven't provided identification or had various other reasons that caused the process to take up to 10 days but all support tickets are typically answered 4 times a day so as long as someone follows through with the process, there should be very little delay in the entire process from start to finish.
     
    #4 Admin, 7/16/14
  5. OP
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    Alex Williams

    Alex Williams
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    Again I appreciate the overwhelming concern however, being that I have several thousand dollars of outstanding transactions. Three irate customers and the fact that I opened a ticked more than two days ago detailing all of these and as a premium paying customer of hundreds of dollars of fees can you do a little better on the estimate on time.

    Are we talking hours, a day, a week? People tend not to be happy when they pay a website REMOVED for one of my villages and I tell them I can't do anything but wait with no time. They are asking PayPal for refunds and again I have no ability to give them other than "be patient they are busy". The website says 1-4 hours unless there are problems with the transfer.

    So buyers have a certain expectations.
     
    #5 Alex Williams, 7/16/14
    Last edited by a moderator: 7/16/14
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  6. gioborlenghi

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    I am one fo the Alex Williams buyer. almost 5 days waiting, and i answer all emails i recieve instantatly.

    Last email i recieve i was told to wait confirmation of paymento, but 2 days ago i contacted G2S and they confirmed that it was all set with them, i fowarded the email to the middleman, but no answer after that.

    I would like a fast resolution of this situation or cancel my transaction and give my money back.

    att,
     
    #6 gioborlenghi, 7/18/14
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  7. Middleman

    Middleman
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    It's been 3 days and your payment was being verified.

    It took forever for G2S to approve your transaction but your a first time buyer and we have been sent multiple e-mails/PMS with updates through the entire process.

    With that said, your order will be created shortly.
     
    #7 Middleman, 7/18/14
  8. Middleman

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    As for all other questions, these have already been addressed through Private PM so all issues as of now are resolved.
     
    #8 Middleman, 7/18/14
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