Hey guys so i made an order on december 8th and got it delivered on the 12th and i did the refund process with Microsoft when i cantacted them they escalated the issue to tier 3 support and they told me i'd get emailed 24-48hrs and its been a week and still no email but the investigation is still going on and i have not been updated so i am just wondering if this has happened to anyone? I have been in contact with microsoft chat and they keep saying its still being reviewed..
