How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Example: February 16, 2021 + February 23, 2021 2. Are You The Buyer or Seller Example: I'm the Buyer (NFreeS) 3. Total Transaction Value Example: $11 USD 4. Other Parties Username Example: https://playerup.com/ 5. Method Used To Pay or Receive Payment Example: PayPal 6. Other Parties Email Addresses Example: N/A 7. Other Parties Payment Email Address Example: N/A 8. Other Parties Messenger Username Example: mathewmj1977 9. Provide All Chat Logs and Additional Information Below I purchased a Spotify Premium upgrade (For my account) and a (New) Disney+ Account from mathewmj1977. Each purchase was advertised and supposed to come with 12-month guarantee and warranty. Disney + : Transaction ID: 922221917 Spotify: Transaction ID: 922222707 Within 2 months I lost access to both accounts. Premium went back to 'Free' on my Spotify and I can no longer log into Disney+ with the originally provided account details. I messaged the seller on the 16th Feb that my Spotify premium access had been revoked, and provided them with my login details to fix on the 17th Feb. I was told this would be fixed within 36 hours. By the 23rd Feb, I still hadn't been upgraded back to Spotify Premium. On this date, I also lost access to my Disney+ account and told the seller in the same chat. On the 1st March, I was provided with New Disney+ details which didn't work. Which I informed the seller of. At this point, my Spotify issues are still NOT resolved. It's now the 15th March. Over a Month since my Spotify account was 'Down' and 21 days since I lost access to my Disney+ Account. The seller has still not resolved any of these issues, nor lived up to the guarantee and warranty. I have uploaded the chat evidence below.
Greetings @Help @NFreeS , This case was escalated to me earlier today by the team and I do admit it was entirely a "team member's" fault and do take full responsibility for it. A note was sent to the team member to be delivered to the buyer promptly on the time of purchase since Feb 28th but it was never delivered to the buyer as the team member accidentally overlooked it. I have taken the right measures against the team member to prevent this from happening again in the future. I have reached out to the buyer for a resolution and an explanation. And whether the buyer wants to proceed we will handle it with topmost priority or if he wants to cancel we Accept it. Still, I sent the buyer's account login info in a private message. I greatly regret all the inconvenience caused. Best regards
@Support The current issue has been resolved, I have been provided with a new login for both Spotify and Disney+. Thank you.
