Stole Money MarielleBunny claimed payments and then left discussion without providing the purchased acount info

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
7/13/2020-7/15/2020

2. Are You The Buyer or Seller
I am the buyer

3. Total Transaction Value
$300 USD

4. Other Parties Username
Example: MarielleBunny

5. Method Used To Pay or Receive Payment
Steam Wallet

6. Other Parties Email Addresses
Not provided

7. Other Parties Payment Email Address
None provided

8. Other Parties Messenger Username
Discord ID: MarielleBunny#6366

9. Provide All Chat Logs and Additional Information Below

MarielleBunny07/13/2020
Hello there

moiraio07/13/2020
Hey Marielle! Thanks for accepting :slight_smile:
I've been trying to purchase your FF14 account that you posted
It's the one on PlayerUP, I'll be able to share more once I get my 2 step verification code (they take forever to email)

MarielleBunny07/13/2020
Yes i still have my account!

moiraio07/13/2020
awesome :thumbsup: i tried purchasing it earlier, but the "Buyer Purchased" Link showed up all crazy. I hope that's not an issue.
anyways, have you seen the Middleman Order - Transaction ID: 922207579 - 3 Way Conversation yet? my buyers username is Moiraio

MarielleBunny07/13/2020
I cannot accept playerup credit right now :frowning:

moiraio07/13/2020
Sorry, do you mean it won't allow to you accept my payment? If so, we can cancel it and I'll try again.

moiraio07/13/2020
Hey, I've requested assistance from the MM to get this figured out. I'll go ahead and post this conversation as well. Sorry it's giving you trouble :c

MarielleBunny07/13/2020
I am at work right now, apologize for delay of response,
I can't accept playerup credit right now :frowning:
Can only accept steam wallet for payment right now.

moiraio07/13/2020
I see :slight_smile: We'll need to cancel the order then. If I get a refund, then I'd be happy to pay over steam.
And it's okay :slight_smile: when you get a chance (after work) can you please update the 3 Way Conversation to reflect this?

MarielleBunny07/13/2020
Let me check
Let me cancel it so you can get your money

moiraio07/13/2020
Thank you :slight_smile:

MarielleBunny07/13/2020
What is your playerup name?
Ok got it.

About to cancel it.
Already cancelled

moiraio07/13/2020
Thank you Once I get my refund, I'll et you know so that we can take care of it over Steam

MarielleBunny07/13/2020
Yep
Got your money back already? :thinking:

moiraio07/13/2020
I'll check :slight_smile: PlayerUP is SUPER slow sometimes to respond to anything >_<

MarielleBunny07/13/2020
Should ask me in discord 1st :stuck_out_tongue:

moiraio07/13/2020
yeah XD but i try to avoid direct deals because of scammers
nope T_T we'll have to wait for the "Middleman" confirm the cancellation first.

MarielleBunny07/13/2020
Yes, sometimes theyre so slow.
Update me once you got your money back.

moiraio07/13/2020
Definitely :slight_smile:

MarielleBunny07/13/2020
Talk to you later, Will go back to my paper works now.

moiraio07/13/2020
ouch. have fun!

moiraio07/13/2020
btw, i think steam has a 3 day block to send gift cards, right?
I'm sure I'll receive my refund by then anyways.

MarielleBunny07/13/2020
Hi, yes they have 3 days need to be in my friend for 3 days for you to be able to directly send a steam wallet to my steam
You can buy a steam wallet gift card online.
Once you purchase they will send you a code.
They sending code instantly.
https://www.g2a.com/en/steam-gift-card-100-usd-steam-key-global-i10000000258074

moiraio07/13/2020
It's pretty risky transferring payment & receiving the purchase this way. Too easy for one side to scam the other i.e. take the codes and bounce (thus cheating the buyer) or send bad/used codes (cheating the seller). Would you be willing to do $150->transfer account information->$150?

MarielleBunnyYesterday at 12:21 AM
HI i just done my work now,
Atleast 200 upfront of steam wallet, as my account is good to be true
After that i will give you my FFXIV and email details password, you change both password so the full ownership will transfer to you.

moiraioYesterday at 12:25 AM
That sounds fair. I'll see if I can use pay pal to buy the steam cards. If it works, I'll get you the codes.

MarielleBunnyYesterday at 12:25 AM
Yes you can buy a steam wallet using paypal i am sure.

moiraioYesterday at 12:38 AM
I kept getting errors at the g2a; i'm trying offgamers
thanks for the patience :slight_smile: i'm just waiting for it to finish verifying.

MarielleBunnyYesterday at 12:43 AM
Is offgamers a good site and they sending code instantly?
I usually buy here : https://www.seagm.com/steam-wallet-card-code-global
SEA Gamer Mall
STEAM Wallet Codes (Global) Buy & Redeem Online
| SEA Gamer Mall
Buy & redeem STEAM Wallet Codes (Global) to purchase games, software and DOTA2, CSGO, PUBG items on STEAM community market. Pay with Paypal and etc. Buy now!

If g2a doesnt have a stock.
Well let's wait.

moiraioYesterday at 12:44 AM
i hope so XD i've already gotten the invoice so i'm assuming the codes should be coming soon

MarielleBunnyYesterday at 12:45 AM
I see, so they already verified your purchase? and waiting for them to send the code?

moiraioYesterday at 12:45 AM
yep
but i want to make sure they actually send them before moving forward

MarielleBunnyYesterday at 12:54 AM
Yes i am sure they will send the code,
Let's just wait.
What is the status of your order tho?

moiraioYesterday at 12:56 AM
Required additional information; I'm now waiting for that to go through XD

MarielleBunnyYesterday at 12:57 AM
Oh they have same verification process like G2A

moiraioYesterday at 1:01 AM
it's back to verifying; paypal shows it went through. so i guess i just play the waiting game.

MarielleBunnyYesterday at 1:01 AM
Alright. update me, i am sure once they verify your purchase they will send you code
thats 3 of 100 code right

moiraioYesterday at 1:01 AM
will do and yep!

moiraioYesterday at 1:19 AM
I submitted a trouble ticket because it's back to verification; the response was it can take 12-24 hours. I'll keep you posted; sorry for all this headache

MarielleBunnyYesterday at 1:20 AM
No worries i am not rushing you tho.
Update me,
Have a good night

moiraioYesterday at 1:20 AM
right i just prefer easy transactions w/o problems so i wanted to keep you posted.
you too-i'll check the status again in the morning

moiraioYesterday at 7:53 AM
Hello! I've got your codes when you're ready

MarielleBunnyYesterday at 8:21 AM
Hi goodmorning.

moiraioYesterday at 8:24 AM
Good morning!
So the sent them like 1 hour after I went to bed

MarielleBunnyYesterday at 8:24 AM
You got all codes already? also it is a global code right
[8:25 AM]
I see, same here i just woke up

moiraioYesterday at 8:27 AM
Just so you can see-I haven't opened them yet. If you want, I can open them over shared screen (video call but w/o mic or camera) or I can open them and screenshot them to you.


MarielleBunnyYesterday at 8:27 AM
Great! so all are global codes.
What are the codes? You can copy paste it here or send a screenshot.
Also is my FFXIV account will be your main once we traded?

moiraioYesterday at 8:29 AM
They better be That's what I ordered:

MarielleBunnyYesterday at 8:30 AM
Can you manually type
i cant barely see, i am using phone.

moiraioYesterday at 8:30 AM
Sure! I'll do both


MarielleBunnyYesterday at 8:31 AM
Ok thank you.

moiraioYesterday at 8:31 AM
Code 1: VHD97-IQ5AW-FQF23

Code 2: 4MJ7D-VQZT5-8B387

MarielleBunnyYesterday at 8:32 AM
A sec let me check.

moiraioYesterday at 8:32 AM
cool

MarielleBunnyYesterday at 8:32 AM
1st code worked
The 2nd of code says "Invalid" or did i type it wrong?


moiraioYesterday at 8:34 AM
No, that's right. I'll contact customer service

MarielleBunnyYesterday at 8:36 AM
I think this 2nd of code is already expired, it happened to me before, so you need to do is contact their support and tell the problem of the code and they will replace it with a new working c ode

moiraioYesterday at 8:38 AM
Alright, let's try Code 3 then and see if that works

MarielleBunnyYesterday at 8:38 AM
Ok i am pretty sure they will replace it, it happened to me before, but in G2A
I am sure they know this kind of prolem and they will replace it 100%

moiraioYesterday at 8:39 AM
ZC8JY-CRLFC-H335I


MarielleBunnyYesterday at 8:39 AM
Let me check.
ZC8JY-CRLFC-H335I This code worked without any problem.

moiraioYesterday at 8:40 AM
Okay well, we're 2 for 3! I'll let you know when they've fixed that code

MarielleBunnyYesterday at 8:41 AM
Can i verify the other of code once they replace it? just to make sure not having the same problem again.

moiraioYesterday at 8:42 AM
absolutely

MarielleBunnyYesterday at 8:42 AM
Ok please update me.
Will prepare bfast and about to work again -_-
brb 10mins.

moiraioYesterday at 8:42 AM
okay

Sorry, they need a full screenshot of the steam page:

Hi Samuel,

Ticket ID: 448540

Thank you for contacting us!
For your information, please take a full screenshot of the both requested screenshot instead of cropping the image so we can escalate to our publisher to run an investigation & get back to you with an update.

Should you have any enquiries or require any further assistance, please do not hesitate to contact us. We're always ready to assist you the best we can.

MarielleBunnyYesterday at 8:50 AM
Hi i am back.

moiraioYesterday at 8:50 AM
Welcome back!
I tried the code and it says that it has been redeemed

MarielleBunnyYesterday at 8:56 AM
So i need to send my balance?
What?
how is that happen
Is Offgamers reactivate the code
i only received 200$ so far.

moiraioYesterday at 8:57 AM
I wouldn't worry about it yet. I'll see what happens

MarielleBunnyYesterday at 8:58 AM
Did you sent the screenshot to them.

moiraioYesterday at 8:59 AM
Yeah. But can you take a whole screen shot showing your error? They don't want a clipped image

MarielleBunnyYesterday at 9:00 AM
I can't send whole steam msg as i am using phone
steam app phone

moiraioYesterday at 9:02 AM
I sent them a screenshot showing mine, but it's showing a different issue (already been claimed). When you get the chance and are able to use your computer can you send one too? That way we can fix this problem with them

MarielleBunnyYesterday at 9:02 AM
I ve seen their feedbacks about steam wallet
they have alot of bad feedbacks of steam wallet, and having same issue like the invalid code
G2A is the best site for me, only having 1 issue ever since i purchase to them.

moiraioYesterday at 9:03 AM
G2A doesn't accept my payments for some reason

moiraioYesterday at 9:13 AM
I'll try G2A again; then if offgame gives me a new code i'll just use that for my own account.
Guess it's back to the waiting game:


MarielleBunnyYesterday at 9:14 AM
You can try in Seagm
oh no error?

moiraioYesterday at 9:15 AM
Not this time
at least not yet

MarielleBunnyYesterday at 9:19 AM
Ok pm me once they sent the code

moiraioYesterday at 9:20 AM
will do

moiraioYesterday at 9:29 AM
nope. g2a cancelled the payment

MarielleBunnyYesterday at 9:29 AM
i think they dont have a stock of 100
You can try to buy in seagm
or eneba, mtcgame

moiraioYesterday at 9:33 AM
seagm failed.i'll try eneba

MarielleBunnyYesterday at 9:51 AM
Ok take your time.

moiraioYesterday at 9:58 AM
MTCgame worked, but I'm having issues getting the code from them. If this doesn't work, we're going to need to either wait for offgamers or do the final 100 over steam(edited)

MarielleBunnyYesterday at 9:59 AM
I see, or if you want you can just directly purchase a physical steam wallet card in game code store near your location

moiraioYesterday at 10:00 AM
Payment was successful from MTC & they said order was complete. But then they gave me a blank code
yeah, i might have to do that

MarielleBunnyYesterday at 10:03 AM
What? blank code?
did you conctact them about it

moiraioYesterday at 10:04 AM
Yeah. I'm waiting on them now. That last 2 responses have literally been "welcome" and that's it

moiraioYesterday at 10:17 AM
is it usually this much of a hassle dealing with steam cards?

MarielleBunnyYesterday at 10:19 AM
I dont know about mtcgame, but ive seen their site feedback and ive seen alot of good feed back that site is good to buy steam wallet.

moiraioYesterday at 10:19 AM
lol well i guess that's good XD

MarielleBunnyYesterday at 10:22 AM
Did they reply already? or did you refresh maybe its just bug?

moiraioYesterday at 10:22 AM
yeah, and i refreshed. i'm dealing with their "live chat" now.

moiraioYesterday at 10:35 AM
alright :slight_smile: now i'm just waiting on the corrected delivery

MarielleBunnyYesterday at 10:38 AM
Great!

moiraioYesterday at 5:23 PM
Good evening Marielle! I haven't forgotten that last steam card. I'm still waiting on the new code to arrive. Most of the Customer Support's work outside the US; so I wait for their working hours I guess. That and it's taking like 5 hours to get responses in between id confirmation, phone confirmation, address confirmation, etc.
This is good patience management for somebody that's used to instant service :stuck_out_tongue:

MarielleBunnyYesterday at 5:25 PM
Hi good evening, i think the best way is you just directly add a in game points to the game i am playing. They accept paypal right i believe.
Did you already paid for it?

moiraioYesterday at 5:26 PM
yep
I'd do that-but I don't want to be out another $100 just because of slow service.

MarielleBunnyYesterday at 5:28 PM
What if you refund and cancel that purchase?

moiraioYesterday at 5:30 PM
I think it would take them a few days to refund. Plus, I already had to fight with them over getting a new code because they kept saying that they had already delivered it (the blank page they sent me) so even just a little bit of progress is better than what I've gotten so far
Anyways, thanks again for the patience. It's too bad that last order didn't have all working keys-but I'll message you once I get this new one

MarielleBunnyYesterday at 5:39 PM
Ok so all we need to do is wait.
Dont worry i am not rushing you tho.

moiraioYesterday at 5:40 PM
lol that's the hard part XD

moiraioToday at 12:43 AM
hey marielle-i finally got the number. let me know when it's a good time to finish this up please :slight_smile:

MarielleBunnyToday at 2:51 AM
Hi sorry i fell asleep.
You got the steam wallet already?

moiraioToday at 3:04 AM
All good!
Give me just a minute and I'll be back at my computer

moiraioToday at 3:20 AM
alright :slight_smile: sorry that took so long

MarielleBunnyToday at 3:20 AM
Hi Goodmorning pen_mouth:

moiraioToday at 3:20 AM
good morning!

MarielleBunnyToday at 3:21 AM
Ok take your time

okay!
here it is ^

MarielleBunnyToday at 3:23 AM
can you put it here
i can't see

moiraioToday at 3:25 AM
0MWZF-T4G03-XKA9C

MarielleBunnyToday at 3:25 AM
Sec let me open my pc.

moiraioToday at 3:25 AM
I'm not sure if those are Zero's or O's

MarielleBunnyToday at 3:28 AM
Ok will try.
a sec, windows updating.

moiraioToday at 3:33 AM
all good :slight_smile:

MarielleBunnyToday at 3:43 AM
My computer updating so slow gzz

moiraioToday at 3:43 AM
it always happens at the worst moments :rofl:

MarielleBunnyToday at 3:55 AM
74% so far.
I forgot the turn off windows update -_-

moiraioToday at 3:56 AM
i do that alot too. usually catches me offguard and restarts around 2am i think.

MarielleBunnyToday at 4:17 AM
Almost done. 84%
Sorry my net and pc sucks

moiraioToday at 4:17 AM
lol it's okay

MarielleBunnyToday at 5:08 AM
Restarting PC Now
sorry for delay of response,

moiraioToday at 5:11 AM
it's fine-i'd gotten stuck watching The IT Crowd GIFS anyways lol

moiraioToday at 6:13 AM
everything ok? i'm leaving for breakfast, please let me know when you're ready :slight_smile: also, i hope you don't mind but i've copied the discussion through screenshots-that way i can report the outcome to playerup.

moiraioToday at 7:17 AM
Alright, I'm pretty sure what's going on. I'm using this conversation and reporting the scam. It's unfortunate that people like this exist-the fact they trade their integrity for a little bit of digital money.

moiraioToday at 7:25 AM
I have now reported you for scamming, should you choose to correct this, you can message me back with the account information you have failed to provide and I will update playerup conversation.

 

Here are the screen shots showing the conversation and that Discord ID matches the one that MarielleBunny provided in PlayerUP.