Under Investigation Lost account access from original owner

Discussion in 'Disputes - Caution / Under Investigation' started by Joseph Herrin, 9/2/20.

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  1. Joseph Herrin

    Joseph Herrin
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    How to Report a Dispute
    Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    Example: September 2nd 2020

    2. Are You The Buyer or Seller
    Example: I'm the Buyer

    3. Total Transaction Value
    Example: $900USD

    4. Other Parties Username
    Example: SAaVA1

    5. Method Used To Pay or Receive Payment
    Example: PayPal
    Paypal

    6. Other Parties Email Addresses
    Example: [email protected]

    No clue paid through middle man

    7. Other Parties Payment Email Address
    Example: [email protected]

    Again paid through middle man

    8. Other Parties Messenger Username
    Example: bobskik

    9. Provide All Chat Logs and Additional Information Below


    I received an email from Ubisoft support saying this account was stolen, it appears the original owner opened it. Was this account stolen?

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    No Theres a common # going on with people contacting support saying there account was stolen trying to recover it

    SAaVA1, 7/31/20 Report
    SAaVA1


    SAaVA1, 7/31/20 Report
    SAaVA1


    SAaVA1, 7/31/20 Report
    Joseph Herrin
    7A1B1D38-BE5F-4896-A508-A307BCCC5861.jpeg 9420609C-BCD6-4EEC-AD15-B5AD96683391.jpeg

    Joseph Herrin, 7/31/20 Report
    Joseph Herrin
    I’m aware but it seems by the thread from support it’s legit and I’ve been locked out of my email associated with the uplay now.

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    U Dont have the account ?

    SAaVA1, 7/31/20 Report
    Joseph Herrin
    No my email had been locked for suspicious behavior after I received the email from Ubisoft and won’t let me unlock it.

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    Uh ? can u call me on the discord and show me

    SAaVA1, 7/31/20 Report
    SAaVA1
    Or just show me the email they sent u here

    SAaVA1, 7/31/20 Report
    Joseph Herrin
    406D3C2C-C924-4FD5-8765-10A2B517FC84.jpeg

    Joseph Herrin, 7/31/20 Report
    Joseph Herrin
    And it’s not allowing text code reset bc of suspicious behavior apparently

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    That is not becuase of ubisoft that is because of Microsoft prolly because you just made a brand new email

    SAaVA1, 7/31/20 Report
    SAaVA1
    ill contact support and Update the email for U To a new one And yes i am the original owner

    SAaVA1, 7/31/20 Report
    SAaVA1
    Also you should be able to login into ur account using ur Same email and password or No?

    SAaVA1, 7/31/20 Report
    Joseph Herrin
    Just very ironic that I’ve been on the email repeatedly and received the support thread and now I’m locked out of uplay and my email. No it wants the 2 step code which I can’t access

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    There's no connection from ubisoft and ur email getting locked

    SAaVA1, 7/31/20 Report
    SAaVA1
    its sus behavior to microsft because its a brand new email

    SAaVA1, 7/31/20 Report
    Joseph Herrin
    What was the original email linked to the account do you remember?

    Joseph Herrin, 7/31/20 Report
    SAaVA1
    The first email i used for my account was [email protected]

    SAaVA1, 7/31/20 Report
    SAaVA1
    Y u ask?

    SAaVA1, 7/31/20 Report
    SAaVA1
    Could you tell me the email and password to the account ?

    SAaVA1, 7/31/20 Report
    SAaVA1
    I can login into thru ubisoft club it dose require 2step then ask them to switch a email to one ur not locked outta of

    SAaVA1, 7/31/20 Report
    SAaVA1
    Not ****

    SAaVA1, 7/31/20 Report
    SAaVA1
    Pass to account ?

    SAaVA1, 7/31/20 Report
    Middleman
    This message is to inform both parties that Joseph Herrin has requested to change the prefix to Buyer - Confirms Delivery
    AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
    Buyer Confirms Delivery

    The buyer has confirmed they've received as-described delivery and that they're satisfied with the item they've purchased from the seller. The buyer is now authorizing PlayerUp to close this transaction and release their payment held in escrow by PlayerUp to the seller. If this is a mistake or the seller didn't deliver, please uncheck the Buyer - Confirm Delivery prefix order status.

    Buyer: What does the buyer need to do next after they've confirmed delivery?Expand

    Buyer: What does the buyer need to do if they're not satisfied with the item delivered? Expand

    Buyer: What does the buyer need to do to cancel this order? Expand

    Seller: What is the next step after the buyer has confirmed delivery?Expand

    Buyer/Seller: I made an error and accidentally confirmed delivery for this transaction. What do I do?Expand


    Middleman, 8/1/20 Report
    Joseph Herrin
    All good thanks

    Joseph Herrin, 8/1/20 Report
    SAaVA1
    i have the account
    back what the email you want now to also i review the case that guy sent and its Fraud reason he cant provide needed info and i am should be pretty obby that i am the original

    SAaVA1, 8/1/20 Report
    SAaVA1
    Do u still want the account ?

    SAaVA1, 8/1/20 Report
    Joseph Herrin
    Yes but it’s worrisome that you are able to access the account and change the email how’s that possible.

    Joseph Herrin, 8/1/20 Report
    Joseph Herrin
    I gained access to the original email switch it back to that please

    [email protected]

    Joseph Herrin, 8/1/20 Report
    SAaVA1
    There was still mine recovery phone number tied to the account just make sure to remove it next time ill go ahead and do it for u

    SAaVA1, 8/1/20 Report
    SAaVA1
    Updated send a PW Rest on ur own


    Sorry 4 The inconvenience

    SAaVA1, 8/1/20 Report
    Joseph Herrin
    Yep thanks stay cool Texas

    Joseph Herrin, 8/1/20 Report
     
    #1 Joseph Herrin, 9/2/20
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Support

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    #2 Support, 9/2/20
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  3. OP
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    Joseph Herrin

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    What are the next steps? He’s obviously not responding. @Support
     
    #3 Joseph Herrin, 9/4/20
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  4. Support

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    Giving him another 48hrs to respond.
     
    #4 Support, 9/4/20
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  5. OP
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    Joseph Herrin

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    Just to add I’ve looked at the profile via the third party site that checks stats and the profile picture has returned to what it was prior to me buying the account.
     
    #5 Joseph Herrin, 9/5/20
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  6. Support

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    User is now suspended until he resolve buyers issue.
     
    #6 Support, 9/6/20
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  7. OP
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    Joseph Herrin

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    Umm ok but how does this help me? Does the insurance I purchased not actually insure the product?
     
    #7 Joseph Herrin, 9/6/20
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  8. Support

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    Communicate in the 3way conversation with middleman.
     
    #8 Support, 9/7/20
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  9. OP
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    Joseph Herrin

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    #9 Joseph Herrin, 9/9/20
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  10. OP
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    Joseph Herrin

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    @Support again, middleman has not responded, I paid 900 dollars not including your insurance. What is to be done next, I could not care less his account has been suspended.
     
    #10 Joseph Herrin, 9/10/20
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  11. OP
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    Joseph Herrin

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    @Support is anyone going to respond or is the insurance a rip off?
     
    #11 Joseph Herrin, 9/14/20
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  12. Help

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    @Middleman please assist the buyer regarding their order cancellation and refund. Thank you.
     
    #12 Help, 9/15/20
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  13. OP
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    Joseph Herrin

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    Ok @Support @Help @Middleman we’re at day 15 with very little progress. I want a refund based off your own product and policy what else do I need to prove to make you move a bit faster. Up to this point it’s been more beneficial to be a scammer than legit buyer.
     
    #13 Joseph Herrin, 9/17/20
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    Gorillaglue420 likes this.
  14. OP
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    Joseph Herrin

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    #14 Joseph Herrin, 9/20/20
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  15. OP
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    Joseph Herrin

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    Can I please receive a response from someone, this person hasn’t logged in since 8/29 so I think it’s obvious we’ve all been scammed. If I can’t get help here I need to open a dispute with PayPal since it was such a large amount and your site insured it.
     
    #15 Joseph Herrin, 9/22/20
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  16. OP
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    Joseph Herrin

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    @Support @Help ive submitted the grievance to PayPal resolutions to try and get this handled. I’ve still not received response here.
     
    #16 Joseph Herrin, 9/23/20
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  17. Help

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    #17 Help, 9/23/20
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  18. Middleman

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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    #18 Middleman, 9/24/20
  19. OP
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    Joseph Herrin

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    I opened the dispute because it’s taken 30 days to get to this resolution with this site. I spent good money with this site trusting there would be much more responsiveness to fraud.

    When you say credit my account will I receive the money back or a credit to use on this site only?
     
    #19 Joseph Herrin, 9/24/20
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  20. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    No worries. Respond back to your private ticket and this will be resolved shortly.
     
    #20 Middleman, 9/24/20
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