Hey all, looking for a bit of advice and help. I have started a new SE today for a g502, usual start of putting the S/N online and creating a case. I have gone with the excuse that I purchased this for a family member from their online website, sent it to them at uni and since they have recived the item it no longer works / it is broken. I am going to call them tomorrow to get a quicker response and was wondering what you guys would suggest I say or if I have even done this correctly so far. I was going to say that he skyped me saying it does not work / something was broken. When they ask for my order number I guess I am going to say that my old email was # or I no longer have access to it? (Is that correct or do I need to get a fake one?) If they ask for pictures of the item I am going to say that my family member is currently extreamly ill and not able to send me any images and I would like to get this sorted for him before he gets home from hospital hostle and that he lives alone so no one else can get these images or has that type of access to his uni dorn etc.... (I assume that is okay. Is there anything that I am missing from there? Is there something more than I need when I call them? I am hoping to get it all done in the phone call. Any advice is helpful tbh, first time trying this method and calling so would love some help/advice. Ty in advance
