Hello, i tryed seing a boom 2, now i came to a point where they asked me the following: Code: In this case, before the replacement request will be placed, we request that you permanently disable your current product in a safe manner. Please record a video showing the product, its clear S/N and the act of destroy. You can attach the video to your e-mail or upload it to YouTube/Google Drive and forward me the link. Any thoughts or can anyone help me? Reps Name: Justyna