I'm terribly sorry to hear that. You didn't use PlayerUp Middleman to process your transaction so we're limited on what we can do but we'll still try to help. Please create a dispute form here so we can get information and then better assist you. Thank you. Disputes - Active | PlayerUp - MMO Accounts Marketplace. Most Secure Player 2 Player Network.
If you used a Middleman you have to wait a few days.However if you didn't you a middleman from this site,there's nothing they can do.