Resolved Issue with payment - I did not receive what I ordered

I attempted to purchase a player account for SWGOH. I used Paypal for the transaction, which completed - but then the link back to your website failed, and I was unable to proceed further. I have not received any further instructions on how to obtain the player account I purchased. I either need the transaction refunded or I need a link to receive the player account I paid for. Please advise.

This is the email I received from SafeCharge, that handled the payment with the order number:

Thank you for contacting SAFECHARGE Digital, the payment facilitator for online businesses.
Please be informed, that we have been able to locate your payment and can confirm that it has been successfully processed through our system.

For more information and assistance we recommend you to contact playerup.com’s representatives directly.

You can reach them at https://www.playerup.com/accounts/help/create-thread

Please refer to your order number: 922190288

Please help. Sincerely,
Jonathan DeMent

Please don't post middleman related questions in this section. If you have a middleman question go here - https://www.playerup.com/accounts/middleman/create-thread