1. Date Dispute Happened January 12th 2. Are You The Buyer or Seller Seller 3. Total Transaction Value 100 USD 4. Other Parties Username PricklyPear 5. Method Used To Pay or Receive Payment Paypal 6. Other Parties Email Addresses - 7. Other Parties Payment Email Address - 8. Other Parties Messenger Username - 9. Provide All Chat Logs and Additional Information Below My problem was that the 3-way ticket was not opened yet, but we have done the transaction ourselves with the buyer in private. The buyer already made the purchase, he has also sent the screenshots about it: screenshot — imgbb.com ff — imgbb.com Screenshot-of-activation — imgbb.com My emails: Screenshot by Lightshot , Screenshot by Lightshot , Screenshot by Lightshot Screenshot by Lightshot , Screenshot by Lightshot Sadly as the order wasn't opened on my end yet, I had no way to confirm shipment and I hadn't received the payment yet. I want to ask help with this, to release the pending payment to my payment method, if that is fine. I had one dispute opened, but it was accidentally erased so I was asked to create another one: Screenshot by Lightshot Thank you in advance @Middleman .