Hello! Longtime lurker. Here's a simple one. www . illumibowl . Com I simply emailed them (don't even need a S/N) saying "I was going to use this to potty train my kid but the light doesn't work" They should reply with troubleshooting methods, they'll tell you if this doesn't work they can send a new one and you don't need to send anything back to them Reply saying it's not working, your address, and thank the person for their time helping you. This exchange took ten days because of delayed responses, so be patient and perhaps bookmark this.
