Stole Money I have paid 13 dollars for the reddit account but have got neither account nor money

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
May 4, 2021

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
Buyer Paid: $13.39

4. Other Parties Username
Example: Site Username ????????? idk what to write here

5. Method Used To Pay or Receive Payment
Example: Mastercard

6. Other Parties Email Addresses
I do not know

7. Other Parties Payment Email Address
I do not know

8. Other Parties Messenger Username
Sellers Username: sarfraz

9. Provide All Chat Logs and Additional Information Below

A few days ago I have paid 13 dollars from my card. After 3 days of waiting after the verification, my order was cancelled. What should I do next? Can I at least get my money back?

this is our 3 way conversation:
https://www.playerup.com/conversati...on-id-63018264670-3-way-conversation.2172833/