How to SE madcatz a step by step tut by me. STEP 1: choose your product. in this case i choose the strike 7 keyboard because its one of their most expensive products. (about 300$ each) STEP 2: say something along the line of "hello. i recently purchased the mad catz strike 7 keyboard from amazon for my son's birthday. but when it came i noticed that my computer doesn't recognize the keyboard. i tried with several times with different computer but the issue still persists. i also tried all trouble shooting tips on your website but still no success. my son was very disappointed when he saw this because he wanted this keyboard for a really long time and when it came it was broken. i hope you can help me with this. STEP 3: they will reply with something like this http://imgur.com/a/6oLr3 STEP 4: tell them that the keyboard just doesn't work without the power supply. when they ask u to provide a pic of the USB and Programming Support in Device Manager. just use the pic they attached and remove a couple devices in photoshop. STEP 5: give them a fake receipt and a pic of the keyboard with the case number (get a pic of the keyboard of the internet). u can do that quite easily in photshop. (u can use the same pic about 3 times just put in a different case number) example: http://imgur.com/a/GFttN STEP 6: profit$$$ credit goes to me. if you have any questions you can ask them in our discord server. https://playerup.com/EnVc7Xe Attached Images http://www.playerup.com/forum/mpghv2/attach/jpg.gif Caspture.JPG [Download and Thanks] (94.1 KB)