I completed a transaction, but when I click on "Request Payment", it doesn't give me an option to add a payment method. The only option is to add the transaction ID number, and when I click "Submit", it says "Thank you. Your payment information has been saved." even though I never got the option to give my payment information. Can I please get some help? My payment status says pending, but under the "Pay Method" and "Pay Address" its blank. Because I still need to give my payment information! Please help.
Automated Response Thank you for submitting a support ticket with the general support (non middleman support) department. Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department. Assuming this is a general support inquiry, an agent will assist you shortly. Meanwhile while waiting, you can also get help or find your answer here: Regular Support For all non-middleman help related questions, please follow these instructions: 1). View the Guides Section for all commonly asked questions 2). View our Knowledge Base for all other commonly asked questions 3). If these sections above don't answer your question, please submit a Help Ticket here. 4). You can contact an agent or moderator directly using the chat system. Disputes If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. .
Update you Primary Payment Method here... https://www.playerup.com/account/payment-details List of Payment Methods... https://www.playerup.com/support-tickets/knowledge-base/middleman-seller-payment-methods.22/ https://www.playerup.com/support-tickets/knowledge-base/middleman-how-do-sellers-get-paid.68/ Payment could take 24-144hrs or more before its sent to the seller's account in a form of MM Balance. Once the MM Balance has been credited to your account, you would need to request a Cashout MM Balance and wait for approximately 1-96hrs. Here follow these guides.