Resolved High Risk

How do I remove high risk status?

 

Automated Response​

Thank you for submitting a support ticket. An agent will assist you shortly with your inquiry. Meanwhile, please view the links below as this will direct you to the correct department to get help with your questions.

Regular Support
For all non-middleman help related questions, please follow these instructions:
1). View the Guides Section for all commonly asked questions
2). View our Knowledge Base for all other commonly asked questions
3). If these sections above don't answer your question, please submit a Help Ticket here.

Middleman Support - "Active" Orders
Please note that this support is for non-middleman related issues only. For all middleman support questions, please use your Private or 3 Way Conversation Ticket already opened. If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly. Please also note middleman support is currently experiencing some delays on their responses so we ask that you remain as patient as possible.

Middleman Support - Non "Active" Orders
If you don't have a Private or 3 Way Conversation Ticket opened, please click here to contact middleman support directly or click here to post a help ticket.

Disputes
If you believe someone has possibly scammed/frauded you, please Open A Dispute Form (takes 2 minutes). Filing a report will then provide us the necessary information to take action against the individual and assist you at resolving the dispute.


















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highrisk

Your ticket will now be moved to the HELP section where you can find your answer and follow up with another question if you have one.

 

[trigger]Guide - High Risk Accounts

Automated Response​

What does a High Risk badge look like?



What do High Risk accounts mean?
Accounts that have a high risk badge mean one or more of the following reasons:

• The account was "reported" too many times by other members over a short period of time.
• The account has been flagged by our systems which detected that the user has created more than 1 account.
  
• The account member has failed verification.
• The account has been found mass spamming the website.
  
• The account member when signing up to the website entered fake information.
  
• The account member is connected with potential fraud.

How do I remove a High Risk badge from my account?

• Get verified upgrading your account to Verified status - Membership Plans | PlayerUp - Video Game Accounts Marketplace. Player 2 Player Secure Platform.
• Sell 1 Account through PlayerUp Middleman Services.
  
• Buy 1 Account through PlayerUp Middleman Services.
  
• Wait a period of x days before our system removes the high risk automatically from your account. The specific timeframe varies depending on the infraction that was placed on your account.
  
• Complete at least 3 transactions with other members who provided you Positive Feedback and then submit a Help Ticket requesting your High Risk badge removed as you completed 3 transactions.
  
• Have a Verified or above member represent you taking liable for you if something goes wrong by opening a Help Ticket requesting your High Risk badge removed.
• Submit a well written appeal to have the High Risk badge removed here by opening a Help Ticket. The appeal should contain URLs to other sites that you have Positive Feedback. Each URL should contain the word PlayerUp somewhere so we can verify you actually own this account. Note most appeals will be denied.

Does that mean a High Risk member cannot be trusted?
No. It means to proceed with caution as their account has been flagged for the reasons stated above.



















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