He stole my account - Transaction with Middleman: 1850042-12

Discussion in 'Disputes - Resolved Cases' started by Matheus Pfitscher, 8/14/16.

Thread Status:
Not open for further replies.
  1. Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    1. Date Dispute Happened
    August 14, 2016

    2. Are You The Buyer or Seller
    I'm the seller

    3. Total Transaction Value
    $12 USD

    4. Other Parties Username
    twister_hmg

    5. Method Used To Pay or Receive Payment
    Middleman System (I would like to receive PlayerUp Credits)

    6. Other Parties Email Addresses
    ...

    7. Other Parties Payment Email Address
    ...

    8. Other Parties Messenger Username
    twister_hmg

    9. Provide All Chat Logs and Additional Information Below

    https://www.playerup.com/conversati...ction-id-1850042-12-3-way-conversation.171177

    Before delivery, I confirmed the password.

    The buyer said "email and password doesnt match."

    It has already changed the password and add your phone in recovery.

    [​IMG]

    I am brazilian and it is impossible my phone have these numbers.

    It makes no sense I sell with Middleman an account of 12 USD and try to steal.

    I would get with PlayerUp Credits, lol


     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    • This user is inactive. Hasn't logged into their account in over 60 days.
  3. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    I'll call the google service and retrieve my account

    Ok @Middleman

    Or is it not necessary?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  4. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    45   0   0

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    You can proceed if it resets the transaction.
     
  5. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    I don't understand,

    What do you suggest I do?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  6. Rolan

    Rolan
    Expand Collapse
    MOD, Platinum Seller & offers Broker/Pilot Service
    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Platinum Status: This user has successfully completed 125+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

    483   0   0

    Offline
    Joined:
    5/25/15
    Posts:
    6,025
    Likes Received:
    544
    Proceed with the retrieving of your account is what @Admin is saying
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Matheus Pfitscher likes this.
  7. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    Thanks,

    I had not understood.

    :p
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  8. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    He has added your recovery phone...
    I can not recover the account.

    :mad::mad::mad::mad:

    I lost the account and the transaction?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  9. PlayerUp

    PlayerUp
    Expand Collapse
    Automated Helper Bot
    Bot Status (Automated): Handles automated general support inquiries

    2   0   0

    Offline
    Joined:
    9/30/15
    Posts:
    1,512
    Likes Received:
    1,557
    [trigger]Guide - How To Report A Dispute

    Automated Response

    If someone you believe has scammed you, please open a Dispute Form Here. Filing a report takes 2 minutes and will then provide us the necessary information to take action against the individual and assist you at resolving the dispute. Thank you for your cooperation on this matter and sorry to hear about the problems you experienced.

    .[/trigger]
    [trigger=by]For: Hiptruck Re: #9[/trigger]
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  10. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    This guy want to cancel the purchase after exchanging information...

    @Middleman
    @Admin

    [​IMG]
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  11. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    @Admin

    @Middleman

    Please, i need a answer, I lost the account and the money?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  12. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    What is the next step?
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
  13. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    • This user is inactive. Hasn't logged into their account in over 60 days.
  14. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    • This user is inactive. Hasn't logged into their account in over 60 days.
  15. samsaha86

    samsaha86
    Expand Collapse
    Premium Status: This user has a Premier Sellers Account Verified Status: This user has completed basic background and ID verification Devoted Status: This user is a devoted member who helps other members Expert Status: This user is an established expert in the gaming industry ImLegit Status: This user has shown that they're a legitimate merchant Secure Status: This user has shown he is a secure merchant Trusted Status: This user is a trusted member Veteran Status: This user is a veteran experienced member Sapphire Status: This user has successfully completed 300+ middleman transactions Moderator Status (Non Employee): This account handles basic community support inquiries

    1k+   0   0

    Offline
    Joined:
    11/26/15
    Posts:
    233,769
    Likes Received:
    218
    Before giving account add a recovery email.so that whenever ur buyer logs in u will get mail in ur recovery email from where and which device ur buyer logged in.so that u can easily avoid above^ situations :)
     
    • This user is inactive. Hasn't logged into their account in over 60 days.
    Matheus Pfitscher likes this.
  16. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    45   0   0

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    You are making this situation to be more complex than it has to be. Just tell @Middleman he currently has control of the account. He will check. That's it. If it ends up being the case, then it will be decided in your favor.
     
    Matheus Pfitscher likes this.
  17. Admin

    Admin
    Expand Collapse
    Admin Status (Staff): This account handles all admin general support inquiries

    45   0   0

    Offline
    Joined:
    12/1/13
    Posts:
    13,456
    Likes Received:
    1,389
    It's a GMAIL. They have several ways to check with GMAILS including departments to contact at Google to verify information so they pretty much know who has control of the email.
     
    Matheus Pfitscher likes this.
  18. OP
    OP
    Matheus Pfitscher

    Matheus Pfitscher
    Expand Collapse
    Suspended Status: This user has been suspended for terms of service violations or fraud practices

    39   0   0

    Offline
    Joined:
    3/9/16
    Posts:
    630
    Likes Received:
    97
    How I contact Google (Gmail)? I made a call the only place I got some support was to the Google Play Store and they said that if I had removed Recoveries , not have more to recover. Admin If you know how to contact the Gmail support helps me , the only place I got was Google Play Store . Remember , i am brazilian .

    Google Play Store support have reason, because, if he have acess to gmail, he know all informations. It will not change anything, the only way to prove is seeing the IPs i believe, but i don't know where is the Gmail (Google) Support for Brazil.

    I don't Care for only 12 USD, if you help me to recovery this Gmail. Okay, i get and sell for other person.

    Thank you !
    :)
     
    #17 Matheus Pfitscher, 8/22/16
    Last edited: 8/22/16
    • This user is inactive. Hasn't logged into their account in over 60 days.
  19. Middleman

    Middleman
    Expand Collapse
    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

    174   0   0

    Online
    Joined:
    1/1/14
    Posts:
    68,578
    Likes Received:
    2,971
    We opted to help you both out and we will take the hit on the transaction. You still get paid @Boomerang and the buyer will be refunded. Not worth the stress and frustration of having 2 members mad at each other over an issue which appears to be very complex and can't be resolved right away.

    Per PlayerUp Middleman Services the seller is guaranteed payment and the buyer is guaranteed delivery. The seller will be paid in this case and the buyer will be refunded.
     
    Vietzobud and Matheus Pfitscher like this.
Thread Status:
Not open for further replies.