Have been waiting 3 months for refund from middleman, account was already sold and i didnt know

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
Example: May 7th, 2021
2. Are You The Buyer or Seller
Example: I'm the Buyer

3. Total Transaction Value
Example: $500

4. Other Parties Username
Example: AndiTiME

5. Method Used To Pay or Receive Payment
Example: ETH with playerup middleman

6. Other Parties Email Addresses
Example: don't know
7. Other Parties Payment Email Address
Example: don't know

8. Other Parties Messenger Username
Example: don't know

9. Provide All Chat Logs and Additional Information Below
here is the etherscan link of the payment to playerup middleman: https://etherscan.io/tx/0x97ad53fa704b53a25096c68001f3b65014bdf576ce7c030f03ca1954104ea8fa

this is my middleman order ID: CPFE6ZFTRKVUOCH3Y4U53GPQDQ