Guide - Credits

Discussion in 'Help - Find Support Answers' started by AzTeCa LoCo, 4/5/20.

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  1. AzTeCa LoCo

    AzTeCa LoCo
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    Hello, I started a purchase but then me (buyer) and seller cancelled. Then Player Up said they have credited my player up points to be used in future purchase . I still see it hasnt been credited though. How do i get my credits or money back ? I would hate to open a dispute with my card due to it taking longer. Please help :) Screenshot_20200405-103238_Samsung Internet.jpg Screenshot_20200405-103142_Samsung Internet.jpg Screenshot_20200405-103142_Samsung Internet.jpg
     
    #1 AzTeCa LoCo, 4/5/20
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  2. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    Automated Response​

    Step 1: Go To Your 3 Way Conversation Ticket
    If in event you need to cancel your order, please go to your 3 Way Conversation Ticket.

    Step 2: Change Order Status To Cancelled
    In the upper right corner, click Change Order Status (Blue Icon) and select Buyer - Cancel Order. If you don't have a 3 way conversation ticket yet, post in your pre middleman order startup ticket that you wish to cancel your order.

    Step 3: Wait For Agent To Approve Cancellation
    Wait for Middleman to process your cancellation. Once your cancellation has been processed, Middleman will post specific details on your cancellation inside your private and 3 way conversation ticket.

    For more information on how to cancel your order., please go here.
     
    #2 Middleman, 4/5/20
  3. Support

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    #3 Support, 4/7/20
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