Greetings, First off, I would like to thank you for taking the time to look into the thread. I'm pretty new (first time) to social engineering so, I hope you will go easy on me. Recently, I tried to dispute a purchase I bought on G2A through their resolution centre by claiming that the Steam Gift Card was used. However, the live chat support didn't seem interested in resolving my issue and asked me to resolve the issue with the seller. Long story short, I disputed to a claim after the seller didn't respond for a day. Specialist asked me to contact Steam support for the time and date was activated with the key mentioned. I complied (rookie mistake) to what they asked, as I was confident Steam support would refuse to disclose such information. As expected, Steam refused to disclose the matter. Specialist gave the seller three days to respond. To which, the seller responded to the case, saying that he'll ask the requested information that the specialist asked on my behalf. Imagine my surprise when Steam replied with the time and date the key was activated. Case closed in favour of the seller. Tried to reason with G2A support team that the key was not activated on my account to which they claim, I could open up another dispute if I am unsatisfied with the decision. As such, I went to PayPal, disputed the transaction, waited three days before escalating to a claim. Thought, it was smooth sailing from here and there, since G2A didn't respond to the claim for three days, but love you hit the fan when G2A responded to PayPal with the evidence that the key was delivered as described. PayPal investigated the matter for ten days, and sent in an email that they are in favour of G2A. Now, that you've read my account on my first failed SE. And, realised I should next time just dispute straight away to PayPal. I was wondering if there is anyone would like to provide any additional advice or insights, on how to increase my odds for PayPal to be on my side. For example, if I were to try and dispute another transaction on G2A, which I know there is a minimal chances that G2A will answer to dispute on PayPal, what should I do in such situation? Or is it game over, if they responded? (Almost forgot, I've read the buyer's protection scheme on PayPal, and realised that gift cards in this case, Steam Gift Card, are not covered by the protection scheme. Hence, I was wondering, is Steam Gift Card is one of them? In addition to that, was providing the key was a bad idea?) Thanks in advance!
