How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened Purchased on 12/18/2018 - Taken back on Jan 12th 2019 2. Are You The Buyer or Seller I'm the Buyer 3. Total Transaction Value $25.99 USD +Money I put into account = $50.00 USD 4. Other Parties Username Fire-Wolf90 5. Method Used To Pay or Receive Payment PayPal 6. Other Parties Email Addresses Paypal name is Trung Nguyen, paypal email is [email protected] , gmail associated to game sold is [email protected] (note game email address and his name match) 7. Other Parties Payment Email Address Paypal name is Trung Nguyen, paypal email is [email protected] , gmail associated to game sold is [email protected] (note game email address and his name match) 8. Other Parties Messenger Username Here is ID is Fire-Wolf90, Line ID is fire-wolf90 9. Provide All Chat Logs and Additional Information Below He listed the account via this board, I have back and forth message in my mail box, I have the paypal screenshots as well as the line messages showing that he asked me not to report it and that he would take care of it. Ill be glad to email the screen shots, just not sure how to add them here. I changed passwords, recovery email address, recovery phone number and reset all I could for the gmail address associated to the account. It was still reset and taken. Hasn't responded since...
Whats the point of this process if you do nothing? He hasn't responded to you, hasn't responded to me and I've shown you clear proof. Im not expecting you to get my money back, the expectation is to ban him so he doesn't rip other players off..Which is supposedly one reason player up is around.
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
@fire-wolf90 Has reached out to me recently. He stated he has been on leave/vacation for several weeks and apologize for not updating this ticket sooner. He wants to amend and resolve this issue with the OP so we're currently waiting for the seller and buyers reply here. This is a non middleman transaction but other general support team will be more than happy to jump in and assist the both of you.
hello all. I sold the account to this customer directly and the buyer used the account for a long time. maybe the buyer has resold to one person because he or she will share it with another person. They changed the login information. All the accounts I sold before were safe. I have done 14 safe and secure transactions with the playerup . I never cheated when it was only $ 25
