Resolved Feedback removal request

Discussion in 'Feedback - Open A Claim' started by mathewmj1977, 3/9/19.

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  1. mathewmj1977

    mathewmj1977
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    How to Report a Feedback Dispute
    Please fill out all 6 questions below. You must provide proof or your claim cannot be validated.

    1. Date Dispute Happened
    March, 3-2019

    2. Are You The Buyer or Seller
    I'm the seller

    3. Total Transaction Value
    16 USD

    4. Other Members Username
    IshReleX

    5. Why Should The Feedback Be Removed
    The buyer purchased from us a service but did not wait for the completion time of the service or even bothered to contact us back before he opened a dispute that was resolved, leaving negative feedback for a service that we did not even have the chance to deliver yet and commented negatively on the post.
    And when we tried reaching out to him both through PM and dispute to resolve his issue we never got any response back
    We believe his review is unfair and out of context as we did not have the chance to deliver our service for him to review. We also believe his entire purchase was deliberate from the non-random hustle of actions he took against us all at once as if this buyer knew exactly what he wants to do.

    6. Provide All Chat Logs, Screenshots and Additional Information Below

    https://playerup.com/feedback.png
     
    #1 mathewmj1977, 3/9/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Admin

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    @IshReleX please rebuttal this as the seller is requesting this removed. Need your reply within 5 business days.
     
    #2 Admin, 3/21/19
  3. OP
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    mathewmj1977

    mathewmj1977
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    Hello @Admin the buyer did not respond for more than 5 business days
    Thank you
     
    #3 mathewmj1977, 4/3/19
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  4. Hulk

    Hulk
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    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    @IshReleX

    Please state a justified counter to why you left this individual a negative feedback on his account? Thank you.
     
    #4 Hulk, 4/16/19
  5. Hulk

    Hulk
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    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    Resolved.
     
    #5 Hulk, 4/16/19
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    mathewmj1977

    mathewmj1977
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    Hello @Hulk this one is still not removed
     
    #6 mathewmj1977, 4/16/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  7. OP
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    mathewmj1977

    mathewmj1977
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    Hello @Middleman @Hulk this one was marked as resolved even though it was never removed kindly look into this matter the feedback is still there and not removed
     
    #7 mathewmj1977, 7/15/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  8. OP
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    mathewmj1977

    mathewmj1977
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    #8 mathewmj1977, 7/15/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  9. Admin

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    It's a valid transaction though. He had a bad experience. You can request him to remove it.
     
    #9 Admin, 8/15/19
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