So, I've had success SEing them before, but now they're wanting me to send a device back. Is this still doable? Quote: Good day! We have forwarded your request for further internal review, Please be aware this can take up to two business days. We will keep you informed on any further updates or delays in regards to your request. Once the request has been approved, you will have to return the defective device first. We will send you a prepaid shipping label for you to use to return the item and you will be notified once it is ready. Once we receive the package from you, we will then ship out the replacement. Thank you very much!