Hello friend, I've done a SE for a Charge 2, I've received the email (You've got options!), I've compiled the form and everything ok. After 3 days I've received this Quote: Thanks for reaching out to Fitbit customer support. It will be a pleasure to help you with the replacement process of your Charge 2. Upon checking our system, youve already filled up the form asking for a replacement Charge 2, at the time we were going to create the order, our system didn't allow us to do it, because of a mismatch in the information. We'll be glad to send you a new Charge 2 to the requested address. However, before we process a replacement we'll need you to ship your defective product back to our warehouse, this is because we need to further investigate this issue. Please send your product to: ModusLink B.V. Fitbit Returns Center Smakterweg 100 5804 AM Venray Netherlands Please include a note stating: What does it means?
