Resolved DUPLICATE TRANSACTION

Discussion in 'Help - Ask Support Questions' started by klonewolfe, 4/3/19.

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  1. klonewolfe

    klonewolfe
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    Hi,

    I am reporting a duplicate transaction, not an issue with an individual seller, but the site itself! An error in processing payment caused it to be taken twice!

    I have attempted to claim back with PayPal but they have instructed me to contact you - which I have done on several platforms (this post being the latest) but I have been met with nothing more than automated responses that don't adequately instruct me on how I can reclaim my money.

    It is my hope that an actual human will now look into this and I can have the monies returned to me.

    1. Date Dispute Happened
    Example: March 29, 2019

    2. Are You The Buyer or Seller
    Buyer

    3. Total Transaction Value
    $140.08 USD

    4. Other Parties Username
    Safecharge Digital Limited

    5. Method Used To Pay or Receive Payment
    Safecharge via PayPal

    6. Other Parties Email Addresses
    [email protected]

    7. Other Parties Payment Email Address
    [email protected]

    8. Other Parties Messenger Username
    middleman

    9. Provide All Chat Logs and Additional Information Below
    I have no further info to provide as the only responses I've received are automated
     
    #1 klonewolfe, 4/3/19
    • This user is inactive. Hasn't logged into their account in over 60 days.
  2. Hulk

    Hulk
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    General Support Moderator
    General / Expediting Support (Staff): This account handles general/expediting support transactions Verified Status: This user has completed basic background and ID verification Moderator Status (Non Employee): This account handles basic community support inquiries

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    #2 Hulk, 4/4/19
  3. Middleman

    Middleman
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    Moderator Status (Staff): This account handles all middleman support tickets Middleman Status (Staff): This account handles all middleman transactions

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    #3 Middleman, 4/4/19
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