I sold an account 20 days ago and while i did receive the payment to my wallet, i have yet to get the amount transferred to paypal. 8 days since they told me it will be there within 96 hours. On top of all that the whole process has no support, no one answers messages regarding the status. I have tried to open other tickets but playerup is a completely different entity
Put a bad review up on Trust pilot. You’ll get a reply from someone in here really quick. Same thing happened to me a few months back but they fixed it quickly after I did that.
Went to trust pilot as stated above they responded immediately. A little ridiculous that thats what it takes when its such a simple issue